WashU IT is committed to being a customer service organization with IT expertise. We deliver an integrated, responsive and secure technology environment that advances and supports exceptional learning, research, innovation and patient care.
Utilizing ITIL in our IT Service Management approach helps WashU IT technicians improve customer service and increase the effectiveness of service delivery. Our ServiceNow tool provides the organization with a common way to manage, distribute and escalate tickets, while our processes simplify how we work together to better the customer IT experience.
View a listing of WashU IT’s support areas and means to contact, below.
Central Fiscal Unit
WashU IT provides computer, email, network, server, web and a variety of other technology services and support for Central Fiscal Unit (CFU) departments. You can reach the Solutions Center at (314) 935-8200.
WashU IT Media Services provides comprehensive multimedia support to WashU faculty & staff. From webcams and conferencing solutions, to audio/video recording systems, we can provide HD content in a number of formats to support whatever needs your group or project may require. With quality lighting, clear audio, and a crisp HD image, we can give a professional, sharp look to your next video production. You can reach Media Services by calling (314) 935-3899.
Medical School – Central Administration
WashU IT is one of many IT departments at the School of Medicine. We support the WUSM Central Administration by providing commodity services such as network and email across the medical school campus, as well as a full suite of other IT services. You can reach the help desk by calling (314) 362-7798.
Medical School – Department of Medicine
WashU IT is one of many IT departments at the School of Medicine. We support the Department of Medicine by providing commodity services such as network and email across the medical campus, as well as a full suite of other IT services. You can reach the help desk by calling (314) 362-2165.
Student Technology Services
Systems and Procedures (S&P) is a university help desk that provides customer support, training, and password resets for AIS, HRMS, Marketplace, RAPS, RAS (soon to be Learn@Work) and WUSTL Key. Systems and Procedures is staffed with customer service representatives who are available to assist you Monday through Friday from 8:30 a.m. to 5 p.m. You can reach Systems and Procedures by calling (314) 935-5707.
Business Intelligence & Data Warehousing
Business Intelligence & Data Warehousing (BIDW) provides customer support for the following systems: Cognos (Query Studio, Workspace Advanced, Report Studio), Annual Budget, WebFOCUS, TM1, WUSM Financial Reporting, Faculty Financial Reporting, and SQL Server. The BIDW Help Desk is staffed Monday through Friday, 8 a.m.-5 p.m. You can reach BIDW by calling (314)-935-3890.