The Capacity Management Corner: Improve capacity management using Planview PPM Pro The WashU IT Capacity Management project team is busy working to improve WashU IT capacity management using Planview PPM Pro! Why is Capacity Management important? Click here to find out (PDF). Why are we making a change? Enhanced use of Planview PPM Pro for […]
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Answers to questions about Zoom’s AI Companion and security
There have been many questions about Zoom’s AI Companion and the security of the transcriptions it creates, as well as the content Zoom uses to train its AI model. Check out a new knowledge base article (KBA) offering a brief overview of the AI Companion tool and WashU’s default settings. “Zoom is always adding and […]
WashU ChatGPT upgrades to GPT-4o
Recently, the Washington University ChatGPT was upgraded to use Open AI’s new GPT-4o “omni” model – one of their most advanced artificial intelligence model capable of complex problem solving. The upgrade to GPT-4o will provide better functionality to WashU users, with text generation at double the speed and significant improvements with non-English languages. Additionally, it will offer a more seamless […]
Take the WashU IT Problem Management Training Today!
As part of our continuous commitment to enhancing IT service management, we are excited to introduce the ITIL Problem Management practice to WashU IT. This new initiative plays a critical role in improving how we manage and resolve recurring issues, ensuring better service quality and a more seamless IT experience for our users. What is Problem Management? […]
WashU IT Research Infrastructure Services Scientific Compute Operational Platform Expansion (SCOPE) Update
Good news! Research Infrastructure Services (RIS) is proud to announce the latest in our Scientific Compute Operational Platform Expansion (SCOPE.) With cutting-edge hardware and software components, this expansion will significantly upgrade, update, and expand RIS’s high-performance compute platform to support the research community. Here’s what you can expect from the compute operational platform: – 5000 […]
WashU Enterprise Applications (EA) Rebrands as Enterprise Systems and Solutions (ESS)
WashU Enterprise Applications is changing its name to Enterprise Systems and Solutions (ESS). ESS, which falls under the scope of Jen Stedelin, Deputy CIO for Academic and Administrative Technologies, will still deliver the same exceptional service and expertise to the WashU community. The new name is a more accurate reflection of the team’s evolved holistic […]
WashU Elevates Educational Experiences with Secure and Modern Networks
In April 2024, Washington University in St. Louis selected Extreme Networks to modernize its network infrastructure and create a strategic foundation for delivering innovative and secure technology-based learning. The move to an end-to-end network fabric helps the university enhance security and simplify network complexity for student and staff productivity and campus operations. This network upgrade simplifies network […]
CIO Jessie Minton is a finalist for a 2024 ORBIE award; Large Enterprise category
Finalists for the St. LouisCIO organization’s 2024 ORBIE awards are named, and WashU Chief Information Officer Jessie Minton is one of six vying for the coveted awards in the Large Enterprise category. The Large Enterprise category includes CIOs with organizations realizing an annual revenue of more than $1.5 billion. The St. LouisORBIE awards honor chief […]
WashU IT CIO Jessie Minton to serve as panelist for TechLX State of IT Leadership
WashU Vice Chancellor for Technology and Chief Information Officer Jessie Minton will serve as one of four panelists for a TechLX event on Wednesday. The State of IT Leadership CIO Roundtable will take place from 4-4:45 pm. Minton will be joined by fellow panelists Amanda McClerren, CIO and Head of Digital Transformation and IT at […]
WashU IT At-a-Glance Team Documents
Newly updated team-focused IT at-a-glance documents are here, offering an introduction for new and existing IT staff who want to learn about WashU IT. These materials are quick references about each team’s services, offer background about how to request work, and provide information about team leadership and how to view different teams’ active work on their docket. […]