IT Launches Live Chat Support for WashU Community

On November 18, WashU IT successfully introduced live chat support for the entire university community through the WashU Service Desk Portal. The new feature provides the university community with a flexible and convenient way to seek assistance, complementing the existing options of email, phone and self-service. The solution also streamlines how WashU IT teams interact with […]

The Capacity Management Corner: Multiplier and Allocation Changes Implemented

We are happy to share that the first step in improving the use of Planview for capacity planning in WashU IT is complete. The capacity multiplier value, which allows Planview to calculate the resource’s available capacity, was successfully changed, and the corresponding allocation adjustments have been implemented. This is a key milestone in improving our […]

Copilot for M365 now available

An innovative tool designed to enhance productivity and streamline workflows within Microsoft 365 applications, Copilot is now available at WashU.  Whether you’re trying to capture accurate meeting minutes or create an email or report, Copilot can save you time, allowing you to get more accomplished throughout the workday. Those interested in purchasing a license for […]

Curating, organizing, viewing and sharing is easier with Box Hubs 

On November 12th, WashU IT launched Box Hubs. The Box Hubs content portal allows you to curate, organize, view, and share content internally and externally.  With Box Hubs, you can:  Use Box Hub’s three models to make your collaborations easier and more efficient.  

Sustainable Growth: A New Collaborative Project on Campus

After the success of the Project GreenLight initiative, an interactive electricity awareness campaign, the STS department and the Office of Sustainability have partnered once again for a new, tech-driven, exciting sustainability project. With support from a generous Sustainability Fund grant, two Rise Garden indoor smart hydroponic gardens that can grow up to 36 plants at a […]

Information Security Policy Library Update

In support of ImpacT and the call to provide the university community with tools and the knowledge to safeguard and sustain our systems, data, and reputation, the Office of Information Security (OIS) has initiated a complete revision and expansion of the OIS policy library. The goal is to foster a strong security culture at WashU […]

WashU Network Modernization Begins in November 2024

Washington University in St. Louis is starting a major network upgrade in November 2024. The project will replace older equipment, like routers and switches, with new, faster technology. This will help the WashU network handle more data, run quicker, and be more reliable for everyone on campus. This modernization effort will enable a 10-fold increase […]

Secure Email Migration to Microsoft Purview

WashU IT will migrate the university’s Cisco email encryption service to Microsoft Purview. The migration will simplify access and improve communication clarity. This migration will occur on Monday, October 28th, at 7:00 PM CT. After the change, continue to include [Secure] in the subject line of the email to send secure encrypted messages. The Benefits […]