Strengthening the Partnership Between the WashU IT Service Desk and Deskside Teams

Walking a mile in another’s shoes just became more than a metaphor with the IT Service Desk and Deskside teams. In July, the Tech Team Career Crossover program launched. This initiative aspires to build stronger relationships, bridge knowledge gaps, and better facilitate department collaboration in order to deliver better IT services to our WashU community. […]

Shared IT Services Transforms WashU Campuses in 2021

The Shared Information Technology Services (SITS) Program was designed to rebalance the Information Technology (IT) delivery model at Washington University in St. Louis by establishing a shared infrastructure and end-user computing platform that enables seamless sharing of information and positions the University for strategic advancement. In January 2015, the Shared IT Services Program launched with […]

Shared IT Services: A Year in Review

The Shared IT Services (SITS) program continues to move forward. Unit migrations to SITS remain a top priority of the Office of the Chief Information Officer and Vice Chancellor of IT at Washington University in St. Louis. Amidst the changing environment and operations throughout the year, SITS has adapted its approach to move forward with […]

Shared IT Services Focuses on Infrastructure in 2021

One of the goals of the Shared IT Services project is to provide an enabling IT infrastructure for innovation at WashU. Reducing duplication of services, right-sizing environments, and reducing risks associated with aging assets are key areas of focus for the project. By working towards these goals, WashU IT can deliver infrastructure services cost effectively […]

Shared IT Services Begins Transitioning Off-Campus WashU Computers

Shared IT Services (SITS) continues to innovate amid the struggles of the COVID-19 pandemic. The COVID-19 order to limit on-campus operations and embrace social distancing meant transitioning much of WashU’s workforce to work from home, creating logistical and technical challenges for the team. For migrated departments, WashU IT was able to deploy laptops quickly, users […]

Shared IT Services Transitions Campuses Virtually in Summer 2020

Shared IT Services (SITS) continues to innovate amid the struggles of the COVID-19 pandemic. The COVID-19 order to limit on-campus operations and embrace social distancing meant transitioning much of WashU’s workforce to work from home, creating logistical and technical challenges for the team. For migrated departments, WashU IT was able to deploy laptops quickly, users […]

Shared IT Services Aims to Innovate IT in Summer 2020

Shared IT Services (SITS) continues to innovate amid the struggles of the COVID-19 pandemic. The COVID-19 order to limit on-campus operations and embrace social distancing meant transitioning much of the WashU workforce to work from home. This change created logistical and technical challenges for the team. For migrated departments, WashU IT was able to deploy […]

Shared IT Services Continues to Bring Value to WashU Campuses

Shared IT Services (SITS) continues to evolve amid the struggles of the COVID-19 pandemic. The COVID-19 order to limit on-campus operations and embrace social distancing meant transitioning much of the WashU workforce to work from home. This change created logistical and technical challenges for the team. For migrated departments, WashU IT was able to deploy […]

Shared IT Services Lends Hands Across WashU Campuses

Shared IT Services (SITS) continues to make an impact for WashU IT, even in the midst of a global pandemic. In March, the SITS team was faced with the challenge of University building closures. During this closure, the team continues to work in areas of Discovery, Communications, File Services migrations, and revisiting previously migrated departments […]