Microsoft has unveiled an exciting update allowing individuals to customize the Teams platform. As of late June, the new Chat & Channels experience was introduced, allowing for a streamlined interface merging Teams and Chat into a singular menu. This redesign means the left navigation bar, traditionally home to separate sections for Teams, will now unify […]
Category: News & Events
Virtual office hours: Engage and excel with RIS
WashU IT Research Infrastructure Services (RIS) has dedicated Research Facilitators to provide personalized support for your research needs. For those getting started with RIS services, as well as experienced users, one-on-one 15-minute Zoom sessions are available. Book a session today. Sessions are available to: RIS is available to help researchers work smarter and more efficiently.
Partner with EUX: Simplify IT, amplify impact
IT in higher education doesn’t need to be complicated. The End User Experience (EUX) team helps cut through complexity, reduce friction, and deliver smarter, more user-focused services across campus. Whether launching a project, troubleshooting a process, or navigating change—EUX is the trusted guide for customers and serves the rest of WashU IT through transparent, collaborative […]
From Clipboards to clicks: How RFID supercharged the LAMPS census
In January 2023, Washington University in St. Louis started the process to modernize how staff verify the animal census by pairing Radio-Frequency Identification (RFID)—a technology that uses electromagnetic fields to automatically identify and track tags attached to objects—with the Laboratory Animal Management and Protocol System (LAMPS). While LAMPS continues to determine the census based on cage […]
Keeping WashU IT Communications Clear and Consistent
At WashU IT, effective communication is essential to the mission and delivering an excellent customer experience. To ensure messages are clear, consistent, and reach the right audiences without causing email fatigue, we have developed the Executive/Stakeholder Email Procedure, Executive Etiquette Best Practices, and Mass Email Policy for widely distributed emails from WashU IT. Watch the […]
Changes to the custom Depot order process
As of last week, Custom Hardware Requests are submitted separately from Custom Software Requests in ServiceNow — and Custom Hardware Requests will trigger automatic email updates throughout the process. Custom Hardware Requests are now submitted separately from Custom Software Requests in ServiceNow — and Custom Hardware Requests will trigger automatic email updates throughout the process. […]
WashU IT OCM revises ServiceNow request form to enhance the requester experience
The WashU IT Organizational Change Management service request form has been revised to enhance the customer experience. The new OCM Service Request form is now available in ServiceNow. Revising the form is one of several changes the IT OCM Team implemented during FY25 to better align with Prosci Change Management methodology. The new form streamlines […]
PM Guide Continuous Improvement Committee recruiting new members
WashU IT’s Project Management Guide for Continuous Improvement Committee is recruiting new members. This is open to anyone supporting projects that would benefit from using the PM Guide (e.g. Project Managers, Business Analysts, etc.). The goal of the committee is to ensure the PM Guide remains effective, relevant, and aligned with both evolving project management practices […]
New Capacity Planning Workshop and scenario videos now available
Capacity planning has been selected as a top priority for WashU IT in FY26. This vital process ensures that the right resources are available at the right times and enables teams to effectively support the organization’s evolving technology needs. Planview, WashU IT’s capacity planning tool, allows teams to track and allocate resources efficiently and generate […]
Visualizing the IT landscape through Ardoq
Applications are more powerful—and more expensive—than ever. That is why WashU IT adopted Ardoq, an enterprise architecture platform that enables the visualization of IT systems from different angles. Ardoq can be used to visualize IT systems from different angles—like individual applications, how they connect, their importance, and who manages them. As departments adopt increasingly sophisticated […]