Category: IT Staff Event

Improving Our Customer Culture: What to expect from EUX

Over the last 90 days, the End User Experience (EUX) team has been building and developing resources and structures to better equip IT as we grow our culture of providing excellent customer service. Thank you for your enthusiasm about the launch of EUX. Here are more details about how you can engage with the EUX […]

From new tech to new approaches: The January IT All Hands meeting to usher in the New Year 

As the first month of the New Year, it’s a time to celebrate new tech and new approaches. The first WashU IT All Hands meeting of the New Year will feature a clinical applications update, news on the employee engagement initiative, an acknowledgement of the 2024 ImpacT award winners, an equity, diversity and inclusion (EDI) […]

Introducing WashU IT’s new navigators 

In support of WashU IT’s End User Experience (EUX) initiative, the EUX Navigator Program is being launched, designed to improve collaboration with stakeholders by fostering strong relationships and a sense of community across the university. As part of this program, Dan Williams, Assistant Director of Business Alignment, and Ian Patterson and Dan Skillington, Business Alignment […]

Getting a new mobile device over the holidays? Don’t forget to register it for Duo 2FA. 

For those getting a new mobile device, cellphone or tablet this holiday season remember to register it for 2-Factor Authentication (2FA) with WashU. The WashU 2FA How-To’s page offers guidance and more information.  Or you can select a link below that applies to your situation:  Please note, as of last fall, you can add the […]

WashU Maker Resource Fair 2025

The WashU Maker Resource Fair is an annual dynamic event designed to showcase the wealth of maker and technology resources available to the WashU community for bringing their innovative ideas to life. This fair will feature interactive demonstrations highlighting cutting-edge tools and facilities ranging from various 3D technologies and advanced software to creative workshops and collaborative spaces. Food, games, prizes, and lots […]

WashU IT Launches Live Chat for Enhanced Support

On November 18, WashU IT successfully introduced live chat support for the entire university community through the WashU Service Desk Portal. The new feature provides the university community with a flexible and convenient way to seek assistance, complementing the existing options of email, phone and self-service. The solution also streamlines how WashU IT teams interact with […]

WashU IT’s Winter Celebration highlights and United Way 100 Neediest Cases campaign and engagement activity drive update   

More than 350 employees gathered last week for the annual Winter Celebration at Top Golf at Midtown. CIO Jessie Minton thanked the team for its dedication and institutional impact throughout the year. Donations were collected on-site for the annual United Way 100 Neediest Cases campaign. While the campaign is coming to a close, there are […]

Eligible employees have until Friday to choose 2025 WashU health and insurance benefits 

Open enrollment for WashU health and insurance benefits runs through Friday, November 15. Now is the time to enroll or make changes to your current plans through Workday. Selected coverage will take effect Jan. 1, 2025.  During open enrollment, employees should review their health, vision, dental and life insurance options, verify eligibility for any dependents, […]