Washington University Information Technology will be performing maintenance on a network device supporting a 5th floor telecom room at 4444 Forest Park on March 12 from 5:30 to 6:00 a.m. A limited number of users will experience a network service interruption at this time, and there is a slight possibility that the 5th floor Network, Wireless, […]
Category: Announcements
March 12: Network Maintenance affecting the Loop Lofts
Washington University Information Technology will be performing maintenance on the Fiber optic network cabling which services the Loop Lofts, which will cause the Network, Phones, and WashU WiFi to be intermittently unavailable on March 12, between 6:00 and 11:00 a.m. Affected Building Addresses 6200 Enright 6255 Delmar 6263 Delmar 6300 Enright Have questions? Email or call us, referencing CHG0054314. For […]
March 10: West Campus Network Maintenance
Washington University Information Technology will replace a network device servicing the West Campus, which will cause the Network, Phone, and WashU WiFi to be briefly unavailable, for approximately five minutes, on March 10, between 6:00 and 7:00 a.m. Have questions? Email or call us, referencing CHG0054154. For urgent issues, please call us at (314) 933-3333. We appreciate your patience as […]
ServiceNow Change (WashU IT self-service portal)
March 17, 2020 Update: To avoid further distraction while the university prepares on account of the coronavirus (COVID-19), we are postponing the launch of the new ServiceNow (WashU IT self-service portal) until further notice. To help improve customer service, WashU IT is launching a new version of ServiceNow for IT support on March 30, 2020. […]
March 10: Network Maintenance Affecting Multiple Med Campus Bldgs
Washington University Information Technology will be upgrading a network device which services the buildings listed below on March 10th, between 4:00 a.m. and 5:00 a.m. Affected Buildings 4444 Forest Park 4488 Forest Park Rehabilitation Institute of St. Louis Genome Data Center East This maintenance will cause the Network, Phone, and WashU WiFi to be unavailable […]
March 6: Network Maintenance – 4th floors of IWJ @ McMillan Hosp
Washington University Information Technology will be upgrading a network device which services the 4th floor of both the Irene Walter Johnson Institute of Rehabilitation (IWJ) and McMillan Hospital on March 6th, between 5:00 a.m. and 6:00 a.m. This maintenance will cause the Network, Phone, and WashU WiFi to be unavailable on the 4th floors of […]
ITIL v4 Foundation Training
As a reminder, WashU IT staff will attend IT Service Management training to improve our service delivery. Contractors/Student Workers Contractors and student workers should watch the 40-minute LinkedIn Learning ITIL Foundation 4 First Look video. Employees Employees are required to attend a 2-day, in-person ITIL v4 Foundation class and then pass the WashU IT-funded ITIL […]
March 2: Brown Hall Network Device Maintenance
Washington University Information Technology will replace the supporting UPS for the 2nd floor Brown Hall network telecom room on March 2nd, between 4:45 and 5:15am. While we do not anticipate an interruption in service, there is a slight possibility that the Network, Wireless, and Phones could be unavailable for approximately 10 minutes during the maintenance […]
March 2: Jolley Hall Network Device Maintenance
Washington University Information Technology will replace the supporting UPS for the 5th floor Jolley Hall network telecom room on March 2nd, between 5:30 and 6:00 am. While we do not anticipate an interruption in service, there is a slight possibility that the Network, Wireless, and Phones could be unavailable for approximately 10 minutes during the […]
February 29 – West Campus Data Center Fire Alarm Testing
In coordination with WUSTL Facilities, we will be implementing new fire alarm matrix changes to properly align the fire alarm with the data center guidelines to prevent future issues triggered by the fire alarm system. Data center tenants and service owners are not anticipated to see any impact from this change, however, there is a […]