The WashU IT staff team is thrilled to announce that on August 13th from 2:00 to 3:00 PM, Sherry Holmes, Director of Student Technology Services, will be speaking at LaunchCode’s Women in Technology panel event (FemmePower). Her exciting presentation will be done with another co-panelist, encouraging women to work in IT for LaunchCode through McKelvey. […]
Author: Matthew
Recent Enterprise Applications Implementations
Submitted by Jennie Franke Enterprise Applications has been working on a variety of projects. Below is a list of the projects they have completed in the last few weeks. Domain Alignment Key Project Name Date Implemented Project Team Physical Operations, Student EA-4701 Campus Safety Mobile Application Support 6/30/2020 Charles Montgomery Maria Moyer Human Resources EA-5287 […]
5 Ways to Combat Zoom Fatigue
Adapted from an article by Liz Fosslien and Mollie West Duffy If you’re finding that you’re more exhausted at the end of your workday than you used to be, you’re not alone. Over the last several months, “Zoom fatigue” has increasingly appeared on social media and in Google searches, with many workers unsure how to alleviate […]
Shared IT Services Transitions Campuses Virtually in Summer 2020
Shared IT Services (SITS) continues to innovate amid the struggles of the COVID-19 pandemic. The COVID-19 order to limit on-campus operations and embrace social distancing meant transitioning much of WashU’s workforce to work from home, creating logistical and technical challenges for the team. For migrated departments, WashU IT was able to deploy laptops quickly, users […]
July 9: Enable Duo 2FA for BeyondTrust
On July 9, Duo Two Factor Authentication will be enabled when logging into BeyondTrust for the support remote console and support web login. This change will not affect customer facing portals, such as session key or remote.wustl.edu. The BeyondTrust Duo verification will always utilize your default Duo verification method, which is a push notification for […]
January 2021: Skype for Business Retirement
Microsoft has announced the retirement of Skype for Business in 2021. All Skype for Business functionality has been replicated and expanded upon in Teams, Microsoft’s collaboration application. Washington University Information Technology will retire Skype for Business in January 2021 and is pleased to announce that we are ready to support the core functionality of Microsoft […]
June 27: New Features for One.wustl.edu
OneCampus will be performing routine maintenance on June 27, which will introduce new features to One.wustl.edu. Allow users to choose the number of search results to view Navigate from the Task Details page to the Main Page using a new Home Button. No outage is anticipated in connection with this maintenance. Click here to view […]
Introducing the WashU IT Metrics website
Washington University Information Technology is pleased to announce the release of the WashU IT Metrics website. This password protected site (Wustl Key username and password) contains metrics from multiple areas including, but not limited to: VPN and Internet connection bandwidth; customer service survey responses; Zoom usage; HRMS and AIS availability and login times; Research Compute […]
Unplanned Outage: Unable to Make Outbound Calls on the Med Campus
Washington University Information Technology has detected an issue where individuals are unable to make outbound calls from desk and patient phones in Medical Campus Buildings. This outage does not appear to be limited to WashU and BJC as similar issues are presenting across multiple carriers and networks across the nation. WashU IT and BJC are […]
June 1: New ServiceNow Launched
On June 1, the new ServiceNow for IT support & services launched. Visit wustl.service-now.com to request IT services or equipment, search for IT solutions, and report IT issues. Please note the following will remain in the legacy instance of ServiceNow at wusm.service-now.com: WUSM Facilities requests Shared Business Services Hub requests HR Benefits for internal work management Brown School […]