WashU IT Research Infrastructure Services (RIS) has dedicated Research Facilitators to provide personalized support for your research needs. For those getting started with RIS services, as well as experienced users, one-on-one 15-minute Zoom sessions are available. Book a session today. Sessions are available to: RIS is available to help researchers work smarter and more efficiently.
Author: Bethany
Partner with EUX: Simplify IT, amplify impact
IT in higher education doesn’t need to be complicated. The End User Experience (EUX) team helps cut through complexity, reduce friction, and deliver smarter, more user-focused services across campus. Whether launching a project, troubleshooting a process, or navigating change—EUX is the trusted guide for customers and serves the rest of WashU IT through transparent, collaborative […]
From Clipboards to clicks: How RFID supercharged the LAMPS census
In January 2023, Washington University in St. Louis started the process to modernize how staff verify the animal census by pairing Radio-Frequency Identification (RFID)—a technology that uses electromagnetic fields to automatically identify and track tags attached to objects—with the Laboratory Animal Management and Protocol System (LAMPS). While LAMPS continues to determine the census based on cage […]
Changes to the custom Depot order process
As of last week, Custom Hardware Requests are submitted separately from Custom Software Requests in ServiceNow — and Custom Hardware Requests will trigger automatic email updates throughout the process. Custom Hardware Requests are now submitted separately from Custom Software Requests in ServiceNow — and Custom Hardware Requests will trigger automatic email updates throughout the process. […]
WashU IT OCM revises ServiceNow request form to enhance the requester experience
The WashU IT Organizational Change Management service request form has been revised to enhance the customer experience. The new OCM Service Request form is now available in ServiceNow. Revising the form is one of several changes the IT OCM Team implemented during FY25 to better align with Prosci Change Management methodology. The new form streamlines […]
PM Guide Continuous Improvement Committee recruiting new members
WashU IT’s Project Management Guide for Continuous Improvement Committee is recruiting new members. This is open to anyone supporting projects that would benefit from using the PM Guide (e.g. Project Managers, Business Analysts, etc.). The goal of the committee is to ensure the PM Guide remains effective, relevant, and aligned with both evolving project management practices […]
New Capacity Planning Workshop and scenario videos now available
Capacity planning has been selected as a top priority for WashU IT in FY26. This vital process ensures that the right resources are available at the right times and enables teams to effectively support the organization’s evolving technology needs. Planview, WashU IT’s capacity planning tool, allows teams to track and allocate resources efficiently and generate […]
Visualizing the IT landscape through Ardoq
Applications are more powerful—and more expensive—than ever. That is why WashU IT adopted Ardoq, an enterprise architecture platform that enables the visualization of IT systems from different angles. Ardoq can be used to visualize IT systems from different angles—like individual applications, how they connect, their importance, and who manages them. As departments adopt increasingly sophisticated […]
Congratulations to Brian Allen, WashU’s New Associate CISO for Research, Teaching, and Learning
Brian Allen has officially stepped into the role of Associate Chief Information Security Officer (CISO) for Research, Teaching, and Learning. Allen joined WashU in 2005 as the university’s first Network Security Analyst. Since then, he’s played a key role in defending our online environment, most recently as a Director of Information Security. As a Certified […]
Successful Abnormal Security go-live ensures greater sophistication in cyberthreat defense
WashU IT has enhanced Microsoft M365 Defender email security by incorporating Abnormal, an email security platform that detects and prevents advanced email attacks. Since the July 3 go-live, the new tool has already prevented the delivery of numerous malicious emails that were very sophisticated in nature to WashU mailboxes, thereby limiting the risk of a […]