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The Service Management and Support Domain Committee, working with its subcommittees, working groups, service advisory groups, and other standing committees, provides strategic direction and prioritization for the following enterprise service management systems, services, and support:
- Service Delivery and Support
- Software Application Distribution
- Desktop and Mobile Device Support
- Hardware Asset Lifecycle Services
- Software Asset Management
- Printing and Related Services
- Media and AV Services (non-classroom)
- IT Communications and Documentation (e.g. Confluence, Box, and OCM services)
- Digital Accessibility
Current Committee Membership
| Committee Member | Committee Role / Title |
|---|---|
| Amy Walter | Committee Chair: Deputy Chief Information Officer – Research, Clinical and Medical Education Technologies |
| Tim Brooks | WashU IT, Executive Director IT Portfolio and Project Management Office |
| Mark Chapman | IT Service Management Subcommittee Chair: WashU IT, Director, IT Service Management |
| Mark Craig | WashU IT, Executive Director, Academic & Administrative Technologies |
| Kenndall Dolan | WashU IT, Executive Director, End User Services |
| Pat Gray | Associate Vice Chancellor Human Resource Systems |
| Ken Keller | Business or IT Director, Danforth School |
| Shannan Knudsen | Interim Associate Vice Chancellor for Financial Information Systems |
| Samantha Lacy | Business or IT Director, Danforth School |
| Beth Lee | Program Director – IT |
| Beth Mohlenbrock | Assistant Vice Chancellor for Advancement Systems |
| Michelle Stirnemann | Senior Director of End User Experience (EUX), WashU IT |
| Ken Wamsley | Director Information Systems, Surgery – Chairman – Business Office |
Please note: Once we have any finalized domain strategies, roadmaps, or other documentation, we will add links to those resources.
WashU ITSM Governance Subcommittee
Subcommittees provide crucial support by specializing in distinct areas and offering valuable insights and recommendations. They operate within the parent committee guidelines and oversight and enhance committee efficiency, contributing to a more informed and targeted decision-making process.
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