Submitted by David Sterling
| Team | Business Areas of Interest | Accomplishment | Impact |
| Enterprise Engineering | Desktop Engineering | Task sequence 2.0 95% through QA – ready for limited release. | highly automated endpoint deployment based on unit and computer functional area |
| Enterprise Engineering | desktop Engineering | HRPO file services migration completed 1 | moving off of legacy File services in medpriv |
| Enterprise Engineering | desktop Engineering | M365 and Office 21 packaged and in QA | moving off of 7 year old office |
| enterprise Engineering | Desktop Engineering | Depot optimization program and automation- Dell zero touch remote builds kicked off -moved next part of iniative over to LP&T for Dell partnership and implementation | |
| Enterprise Engineering | Surgery | Surgery Taskforce – Surgery Workroom Evaluations – demo systems set up, -working with surgery on identifying pain points in endpoint deployments and setup and ways to automate more first-logon application promps such as Box, one drive, etc, remove other annoyances. | improving customer satisfaction with endpoint deployments |
| Enterprise Engineering | Clinical | Started VMWare Horizon software deployment project with pilot success | Providing the clincial spaces with the latest version of Horizon client to resolve USB passthrough issues. Will also improve experience with Mmodal via ECV as the microphones are USB devices. |
| Enterprise Engineering | Clinical | Continued success with deploying TrustCommerce Credit Card software | The deployment for the updated driver is now completed. |
| Enterprise Engineering | Clinical | Imprivata 7.3 HF9 completed QA testing. Will begin scheduling deployments for ITSS project team. | Providing the clinical spaces with the latest version on Imprivata to ensure compatability with the server infrastructure and to resolve connectivity issues from pervious hot fix. |
| Enterprise Engineering | All University | Resolved PXE boot failure when testing build process at Dell Build Facility | We have now successfully built a virtual machine computer at Dell’s facility. We can move on to testing physical computers |
| Enterprise Engineering | All University | Kickoff for SAFE ( Supporting a Fair Environment ) project. Requires deploying desktop shortcut to desktops | Computers in education spaces will have a shortcut for persons to access the website |
| Enterprise Engineering | All University | Discovered and implemented method to provide large email exports in 1GB parts for DLP scanning | This will allow forensic scanning to help in determining data exfiltration of compromised email mailboxes |
| Network Engineering | Telecom Services | Completed training of Admissions staff for call center dashboard service. | Provide training to Admissions on the call center dashboard |
| Network Engineering | Data Center | Completed WCDC preventitive maintenance test on generator | Assuring that the West Campus Data Center power back up systems our working as expected |
| Network Engineering | Network Services | Completed 10G connection for Apogee streaming service | Providing network capabilities in support of IPTV Pilot |
| Network Engineering | Critical Facilities | Completed Rudolph Hall UPS replacement project, to include 3 new 10kva UPS’s and the transistion to new power panel to provide greater redundancy. | Replaced core UPS backup system which will aslo provide increased capacity to support core network hardware and infrastructure |
| Network Engineering | Network Services | Completed life cycle replacement of the hardware management switches in WCDC | Part of the Network Engineering Life Cycle Management effort to keep network hardware current to manufactures support and features/functionality |
| Network Engineering | Network Services | Upgraded network switch supporting SWT 7th floor to 10G uplinks | Providing greater bandwidth to support research |
| Network Engineering | Infrastructure Services | Completed ntwork setup for Media Service & Ironman for the MeKelvey Hall dedication on 10/15 | Provide infrastructure to support streaming services for the McKelvey Hall dedication |
| Network Engineering | Infrastructure Services | Coordination and installatoin of network for Media Services/Ironman to support the Danforth Memorial Ceremony in the North Brookings Quad on 10/2/2021 | Provide infrastructure to support streaming services for the Danforth Memorial Services |
| Network Engineering | Network Services | Prepared for and completed NAC Process pilot/phase2 “monitoring” at the Heritage Building and 1234 Kingshighway | Part of the Secure the WUSM effort with a focus on Network Access Control (NAC) Providing additoinal securit to the wired connections on Med Campus |
| Network Engineering | Network/Infrastructure Services | Completed walkthrough at Francis Field in support of Commencement 2022 relocation efforts | Commencement is moving the Francis Field, which requires new infrasturcture to provide streaming and cable tv services |
| Platform Engineering | Occupational Therapy | Completed upgrade for the Occupational Therapy SLiC application | Assisted with installation of new version of a departmental application solution. |
| Platform Engineering | WashU IT Private Cloud | Completed Veeam v11 upgrade of the WashU IT Private Cloud backup infrastructure | Improved the security and reliability of the WashU IT Veeam Infrastructure and related components by upgrading Veeam from version 10 to 11. This resulted in upgraded software and agents on WashU IT Veeam Infrastructure, including physical Windows and Linux servers. A semi-annual Veeam lifecycle upgrade plan and schedule was also prepared. |
| Platform Engineering | WashU IT Active Directory | Completed update of Active Directory virtual machine “tools and hardware” software layer | Improved the security and reliability of the WashU Active Directory platform by upgrading the VMware Tools and Hardware to the latest version. |
| Platform Engineering | Information Security | Completed integration of Rumble with Microsoft Azure to enable cloud data collection in Rumble | Improved the capability of the Information Security Office to detect active endpoints within WashU subscriptions in the Microsoft Azure public cloud. |
| Platform Engineering | Business Continuity | Completed FY22 Disaster Recovery test exercise; successfully validated the process to restore our primary Active Directory forest from tape backups to public cloud hosted server environment | Verified the capability and process for WashU IT to recover the primary Active Directory systems from physical tape backups to the public cloud. This is a key capability for protection from ransomware. |
| Platform Engineering | Graduate Admissions | Completed retirement of GradApply application and host servers | Retired legacy server hardware following adoption of a SaaS-based application solution. |
| Systems Operation Center | Clinic support | Assisted ITSS with an Edwardsville clinic on BJC network where WashU WiFi wasn’t configured | |
| Systems Operation Center | FIrewall issue on BJC network | Worked with ITSS to discover a BJC firewall issue when WashU devices on a BJC network had intermittent connectivity issues when accessing Zoom | |
| Systems Operation Center | Software renewal | Sent PO to VAR for software renewal for Solarwinds products | Allows PE DP to monitor SQL, FTP servers to be updated and secure and manage server patching platform to stay updated |
| Systems Operation Center | Software renewal | Sent PO to VAR for software renewal for Veeam | Allows server backups to be done and supports restores of files and servers |
| Systems Operation Center | Software renewal | Sent PO to VAR for software renewal for VMware renewal for AD environment | Allows the AD VM Infrastructure to be kept updated and secure |
| Systems Operation Center | Software not renewed | Web Help Desk scheduled for retirement in December 2021 | Old platform to be retired |
| Systems Operation Center | Budget | Worked with several departments on planning for software budgets | Budgets |
| Systems Operation Center | dining services | Worked with Dining Services on issues related to RFID soda machines network connectivity | Students and staff ability to purchase fountain drinks from Dining Services |
| Systems Operation Center | Med School Desktop support | Worked with WUSM ITSS staff on issues related to SMB1 enablement | User access to file shares |
| Systems Operation Center | Monitoring | Review reports to find items not being monitored and work on getting them monitored | Monitoring review |
| Systems Operation Center | SIDE | Worked with Deskside Engineering to update contacts on servers and update contacts on servers no longer supported by them | Monitoring contacts |
| Systems Operation Center | SiDE | worked with Deskside Engineering to update processes | Monitoring response |