Qualtrics is a research survey suite available for Washington University faculty and staff through a university-wide site license. This tool will make it easier for members of the campus community to build, share, distribute and collect results from online surveys.

Support and Training

The Qualtrics vendor provides WashU users with support for Qualtrics.
Support is available 24/7 at 1-800-340-9194 or through the Help menu within Qualtrics.

Qualtrics Training is available at www.qualtrics.com/support and through the Help button within Qualtrics.

Qualtrics Survey Best Practices (PDF) – Prevent emails from appearing as spam to survey recipients.

Currently accessing chat support in Qualtrics is a multi-step process, outlined below:

  1. Select Help from the top menu bar in Qualtrics
  2. Select Contact Support

  3. Select Sign in with SSO

  4. Enter wustl in the Organization ID field and select Continue
  5. Select the appropriate category to continue to Qualtrics chat support


In order to ensure confidentiality, the following items are prohibited from use within Qualtrics:

  • Protected Health Information (HIPAA)
  • Protected Student Information (FERPA)
  • Social Security Numbers
  • Personally Identifiable Information (PII)

Qualtrics is limited to university related activities, such as academic teaching or research.  The use of Qualtrics for personal activities is prohibited.

How do I set up an Account?
Visit wustl.az1.qualtrics.com and enter your WUSTL Key credentials for access.  After logging in for the first time with your WUSTL Key, Qualtrics will ask if you already have a Qualtrics account.  If not it will create one for you.

Is there any associated cost?
There is no cost for using Qualtrics.  The university has a university-wide subscription with unlimited accounts.  There are other products available by Qualtrics which may not be covered by this agreement.

What are the restrictions on use?
The software is strictly limited to purposes that support the mission of the university, including but not limited to academic and research purposes.  Large university-wide surveys of WashU faculty and/or students require advance approval from the Office of the Provost.  For any survey we encourage sampling to avoid survey fatigue.  Any user who violates this rule will have their account terminated.