The Managed Database service offers managed database hosting in shared or dedicated environments to meet unique customer needs. This results in increased reliability and agility through reduced environment complexity.
Outcomes
Reliable and cost-effective storage, manipulation, and retrieval of business information.
Requirements & Considerations
Must be able to pay through internal Washington University billing processes (e.g. department charge/IDO)
Features & Options
The following features are included based on which option is chosen by the customer:
Managed DBaaS
- Azure SQL database
- 24/7 availability
- Platform patching and upgrades
- High availability (Optional)
Shared Database
- Microsoft SQL Server or MariaDB databases hosted on shared instances
- Additional non-production database instance for testing
- Enterprise Database Features (Microsoft SQL Server, MariaDB)
- Platform patching and upgrades
- 24/7 availability (excluding scheduled maintenance)
- Import existing database (Optional)
Dedicated Database
- WashU IT Cloud Premier workload instance
- Microsoft SQL Server or MySQL (via MariaDB or MySQL) databases
- System administrator (“sa”) access
- Off-site retention of backups (Optional)
- Platform lifecycle, patching, upgrades with schedule management
- Platform resource specifications via support tickets (may incur additional fees)
- 24/7 availability (excluding scheduled maintenance)
- High availability (Optional)
- Enterprise Database Features (Optional)
Service Level Expectations (SLE)
The following table lists the service fulfillment target for each approved service request:
| Service Request | Fulfillment Target |
|---|---|
| Standard Dedicated Database Server | 5 Business Days |
| Standard Database on Shared Server | 5 Business Days |
| Shared Database on DBaaS Platform | 1 Business Day |
The Managed Database Service Level Expectation (SLE) document is included within the Infrastructure Hosting bundle of SLEs. To review all SLEs in the Infrastructure Hosting SLE bundle, select this link: Infrastructure Hosting Bundle of SLEs (PDF).
After Hours Engagement
Customers’ selectable option for contact and partnered engagement during Extended Support Hours. Engagement is initiated upon automated critical alerts involving customer purchased services.
| After Hours Engagement | Contact Method |
|---|---|
| Default | Phone Call & Email |
| Option 1 | |
| Option 2 | No Contact |