News & Events

On February 5, 2021, Washington University Information Technology launched the Problem Management module in the ServiceNow for IT support and services (wustl.service-now.com). The Problem Management module manages the lifecycle of problems (the cause or potential cause of one or more incidents), focusing on finding permanent solutions. ServiceNow general users are not affected by this change. ITIL […]

Box is the cloud-based storage solution that allows you to share files with people inside and outside of Washington University. WashU and Box.net have partnered to provide service that meets common higher education security and regulatory requirements. All current WashU IT users have access to the Box platform. WashU IT encourages users to back-up and transfer […]

Qualtrics has released the following new features through the month of January 2021.The new features are available and detailed within the Weekly Product Release Notes below: 01/06/2021 01/13/2021 01/20/2021 01/27/2021 Please visit the Qualtrics How To page for more information on Qualtrics

Washington University Information Technology, in coordination with the DocuSign vendor, will perform a routine upgrade, providing feature enhancements and bug fixes, on February 4. There is no outage associated with this maintenance. Please visit: The DocuSign February Release Page for update details The DocuSign How To page for more information on DocuSign Have questions? Email or call us, referencing CHG0033579.For urgent issues, please call us […]

Washington University Information Technology has detected an issue where Outlook Clients are intermittently unable send or receive email.  This issue is currently affecting multiple Microsoft customers, not just those at Washington University. Microsoft is investigating the issue and we will provide updates as they become available. We appreciate your patience as we work to restore service.Visit our Status Page for the […]