News & Events

For those getting a new mobile device, cellphone or tablet this holiday season remember to register it for 2-Factor Authentication (2FA) with WashU. The WashU 2FA How-To’s page offers guidance and more information.  Or you can select a link below that applies to your situation:  Please note, as of last fall, you can add the […]

WashU IT is implementing a three (3) question post phone call survey when you reach out to the Service Desk for support. The three questions will be: We will analyze your feedback to identify patterns, which will direct our training and resources, in order to enhance the level of service we are able to provide. […]

The WashU Maker Resource Fair is an annual dynamic event designed to showcase the wealth of maker and technology resources available to the WashU community for bringing their innovative ideas to life. This fair will feature interactive demonstrations highlighting cutting-edge tools and facilities ranging from various 3D technologies and advanced software to creative workshops and collaborative spaces. Food, games, prizes, and lots […]

As the holiday travel season gets underway, it’s important to stay mindful of your personal and WashU-related information security. The Office of Information Security is here to help you prepare and protect your data while on the go.  Traveling can pose unique security risks, but with a little advanced planning, you can minimize them. If […]

Submitted by Celeste Graham Leading a customer support team requires a unique blend of empathy, communication, and strategic thinking. This role is pivotal in ensuring customer satisfaction which directly impacts the End User Experience (EUX). In this article, we will share effective strategies I have learned for leading a customer-centric team.  Fostering a Collaborative Environment […]