News & Events

WashU IT has officially kicked off the ServiceNow Teams Integration project implementation, with a go-live scheduled for November. This project aims to enhance IT communication and support by connecting Microsoft Teams and Microsoft 365 with ServiceNow. As part of this integration, a new chat feature will be added to the ServiceNow portal, enabling real-time communication […]

Whether you have been in WashU IT for 10 days or 10 years, sometimes there is confusion concerning the use of acronyms and terms. A Knowledge Base article through ServiceNow provides a quick reference to some commonly used acronyms and what they stand for. (Click “log in” on the right side of the red Knowledge Bases banner […]

This month marks a global initiative aimed at helping everyone stay safe and secure when using technology. At WashU, the Office of Information Security is proud to support this effort, promoting a full month of essential cybersecurity practices.  We’re encouraging the WashU community to adopt these key behaviors to strengthen your online security. While there […]

The Capacity Management Corner: Improve capacity management using Planview PPM Pro   The WashU IT Capacity Management project team is busy working to improve WashU IT capacity management using Planview PPM Pro! Why is Capacity Management important?  Click here to find out (PDF).   Why are we making a change?   Enhanced use of Planview PPM Pro for […]

Michelle Stirnemann, Senior Director, End User Experience (EUX) was recently invited to join an Ivy Plus group of her peers to share insights, best practices, and new ideas that will improve the practice of experience management as it relates to IT.  As our IT teams continue focusing on providing the best customer experience to our […]