News & Events

As an ITIL Fulfiller, you can choose to set your user preferences to receive SMS notifications at a chosen phone number when incidents are assigned to you or your workgroup. To begin receiving SMS notifications, add and enable a mobile phone as a delivery channel using the instructions below. At any time, you can disable […]

The Office of Information Security (OIS) recently completed a major revision and expansion of the OIS policy and standards library. The goal of the project is to foster a strong security culture at WashU through clear and comprehensive coverage of all recommendations in the National Institute of Standards and Technology (NIST) Cybersecurity Framework (CSF).  All OIS […]

To enhance our computing environment security, WashU IT has implemented a streamlined strategy for Windows software updates for third-party software. Each month, alongside Microsoft’s security updates for Windows 10 and Windows 11, WashU IT will also update other installed applications such as Chrome, Firefox, and Zoom. This method aims to reduce security vulnerabilities found in […]

In support of WashU IT’s End User Experience (EUX) initiative, the EUX Navigator Program is being launched, designed to improve collaboration with stakeholders by fostering strong relationships and a sense of community across the university. As part of this program, Dan Williams, Assistant Director of Business Alignment, and Ian Patterson and Dan Skillington, Business Alignment […]

Cisco, our Duo Two-Factor Authentication (2FA) vendor, has announced that the Duo Mobile App will not function on Apple devices running iOS 15 or below effective February 17, 2025. Customers who have used an Apple mobile device which will either need to be updated or replaced have received email notifications with specific instructions. Please see […]