News & Events

WashU IT’s Strategic Plan, ImpacT, aims to enhance decision-making by leveraging data through literacy, analytics, quality, and accessibility. Over four years, we’ll advance technology to boost WashU’s competitive edge and transform how we teach, learn, and innovate.   In this ImpacT video installment, we explore the multifaceted world of cybersecurity. Chief Information Security Officer, Chris Shull […]

Thank you for joining the ServiceNow Next Experience Demo and congratulations on leveling up your skills!   The next step is even more fun: we’re hosting  90-minute interactive sessions  for all ITIL users who want to dive into the platform and exercise what they’ve learned before the go-live. This is a great opportunity for you to […]

WashU IT is excited to announce the addition of Monday.com to its portfolio of work management platforms.  Monday.com is here to transform the way you work, making Mondays and every other day of the week more efficient, collaborative, and enjoyable.  Monday.com is a powerful collaborative work management platform which provides task-driven workspaces to enable users […]

ServiceNow’s integration with Jira allows organizations to oversee both IT service management and software development workflows within a unified platform. On January 4th, the EUS Quality Assurance (QA) testing team introduced a new catalog item in ServiceNow. This catalog item is seamlessly integrated with Jira, streamlining the QA testing process. A new tab, “Jira Connection,” […]

Beginning this month, ServiceNow & Legacy ServiceNow access requests will be transferred from WashU IT Enterprise Applications to Systems Support.  WashU IT Systems Support is not only the Tier 1 Helpdesk for Workday, Learn@Work, Wustl Key’s, and Duo 2FA issues, but also provides access for applications such as Research Management System, DocuSign, One.WUSTL.edu Publisher, ADIS: […]