News & Events

As the holiday travel season gets underway, it’s important to stay mindful of your personal and WashU-related information security. The Office of Information Security is here to help you prepare and protect your data while on the go.  Traveling can pose unique security risks, but with a little advanced planning, you can minimize them. If […]

Submitted by Celeste Graham Leading a customer support team requires a unique blend of empathy, communication, and strategic thinking. This role is pivotal in ensuring customer satisfaction which directly impacts the End User Experience (EUX). In this article, we will share effective strategies I have learned for leading a customer-centric team.  Fostering a Collaborative Environment […]

On November 18, WashU IT successfully introduced live chat support for the entire university community through the WashU Service Desk Portal. The new feature provides the university community with a flexible and convenient way to seek assistance, complementing the existing options of email, phone and self-service. The solution also streamlines how WashU IT teams interact with […]

We are happy to share that the first step in improving the use of Planview for capacity planning in WashU IT is complete. The capacity multiplier value, which allows Planview to calculate the resource’s available capacity, was successfully changed, and the corresponding allocation adjustments have been implemented. This is a key milestone in improving our […]

Jessie Minton, Washington University in St. Louis’s Chief Information Officer and Vice Chancellor for Technology, was named the 2024 Orbie award winner in the Large Enterprise category by the Inspire Leadership Network on December 5.  The awards are given annually through Inspire in 25 chapters represented in 30 markets across the country. They recognize outstanding […]