News & Events

On August 1, WashU IT successfully implemented a new phone system that enhances the customer experience for both the Network Operations Command Center (314-935-7048) and the Service Desk (314-933-3333). For the Network Operations Command Center, callers now encounter new call selection options with the added ability to speak their selections.: 1 – Major Incident 2 […]

When cybersecurity vendor CrowdStrike deployed a flawed software update in the early morning hours of July 19, WashU IT’s internal processes led to early detection. Quick action initiated via Teams and our distributed IT partners minimized the campus wide impact.  Members of our IT teams then worked side-by-side with BJC IT teams to implement mitigation […]

We are excited to introduce WashU’s new way of capturing employee performance. Starting Monday, August 12th, WashU IT will join a select group of campus partners piloting our new process in Workday. The pilot program is available for full- and part-time WashU IT employees. For those eligible to participate in the pilot, please check your […]

Welcome back, WashU Bears! Student Technology Services (STS) and Tech Den are thrilled to have everyone on campus for another exciting year of learning and growth. We are here to ensure that all your technology needs are met, from maintaining smooth network connectivity and fulfilling your 3D printing requests to assisting with any WashU IT […]

The ServiceNow CSM implementation project is launching July 29. This project features two main updates: 1) We are adding a new module to the ServiceNow platform called the CSM module (Customer Service Management), that allows us to scale the ServiceNow platform to meet the needs of other support groups at WashU. The first groups using […]