News & Events

Washington University Information Technology has detected an issue where multiple university websites are experiencing intermittent outages. We are investigating the issue and will provide updates as they become available. We appreciate your patience as we work to restore service. Visit our Status Page for the current status of WashU IT services.

As of March 26th, in response to recent incidents of Zoombombing, Zoom has updated the default screen sharing settings for education accounts to “host only”. This new setting gives hosts sole permission to share content within their meetings.  However, hosts still have the ability to edit this setting and allow participants to share in meetings. […]

Extended Help Desk Hours WashU IT Support has further extended hours of service: Monday – Friday (ongoing): 7:00am – 7:30pm Saturday, March 28: 9:00am – 3:00pm If you need assistance please call 314-933-3333 or you can email ithelp@wustl.edu Telecommuting Resource A webpage has been created containing technology resources and guidance for working remotely. Telecommuting During COVID-19 Guidance Zoom Training […]

We are aware of reports of Zoombombing occurring at other universities and would like for you to know we are taking measures to prevent this from occurring in our environment. (Zoombombing is the name given to gate-crashing Zoom meetings or when trolls use Zoom’s screen sharing feature to interrupt and disrupt online meetings and classes […]

Please note this is an update to the communication provided on 03/18/2020. During this time we are not able to offer assistance carrying desktop computers to vehicles. Please only contact the help desk if you require assistance over the phone to disconnect your computer. Departments may have instructed many of you to relocate your university […]