Time Clock

Please download and print this information flyer and post it by the current Kronos time clocks in your area to prepare employees.

The flyer includes a QR code that employees can scan with their smartphone to access this Time Clock web page which contains resources and support information.

Employees will be required to re-register their fingerprint.

Supervisors can access a training manual online (Box, .docx) for the new time clocks, including how to register an employee for a fingerprint scan and basic troubleshooting.

To Enroll a Fingerprint:

1. Press the Manager Menu.
2. Press the Enroll tab.
3. The clock will prompt a Manager ID and a fingerprint scan if the manager has already enrolled their fingerprint. 
4. The clock will then prompt for the employee’s ID number.
5. The clock will prompt the employee to scan their fingerprint upon entering the number. 
6. Place finger firmly on the scanner without pressing too hard.
   1. Helpful hint: avoid using the thumb.
7. Once the fingerprint has been captured, it will scored based on the quality of the scan. If the biometric scan is below 80, the fingerprint should be scanned again.
8. Once the scan is complete, you will be given an option to re-enroll, practice scanning the fingerprint or enroll the next employee.

Note: A supervisor, as designated in Workday, must be present as an employee sets up the biometric fingerprint. Please plan to assist your employees during the fingerprint registration. The implementation time has taken two to five minutes per employee during the time clock testing phase.  

If an employee is not able to clock in or out of a shift due to the new time clock installation, an employee should utilize the Workday web clock or record a paper timesheet, which would need to be submitted to the employee’s manager for approval. Managers can download a paper timesheet online (Box, .xlsx). Both the manager and employee need to sign it, and managers should upload into the Worker Documents section in Workday.

Managers can access a tutorial about how to use the Workday web clock through Workday@WashU to learn how to enter an employee’s time.

Access the User how-to guide (Box, .docx) which gives instructions on how to start a punch and how to access your Accruals page on the time clock.

If a time clock machine is not functioning properly, please submit a Service Now ticket. 

Knowledge Base articles:

• KB0201295 – Request the Addition of an Employee to Time Clocks in Workday
• KB0201021 – Time Clock Fingerprint Exception Users
• KB0200772 – Troubleshooting for Admin User on Time Clock
• KB0004164 – Triage Simple Time Clock problems

Confluence Articles:

• Configure Time Clocks
• Time Clocks Troubleshooting
• Time Clocks Support
• Types of Time Clocks Used
• Request Time Clock Replacement

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