Jira
For New Users | Resources for Current Users | Restrictions for Use
Jira is a powerful project management and issue-tracking tool used primarily for agile software development, but it can also be customized for various other types of project management. It helps teams plan, track, release, and report on their work efficiently.
For more information, visit the What is Jira Software? Atlassian support page.
For New Users
Accessing Confluence
The WashU Jira account managed by WUIT is an enterprise level account that is comprised of projects owned by each department/team using the application to manage their work.
It is important to note, that while this is an enterprise level account, this does not mean that account access is free to all WashU employees. Annual Licensing fees are charged for each individual needing edit access in the application.
Atlassian Application Fees and Rates
Requesting access
Who can request access: Any WashU employee can request access to the account.
How to request access: Complete the Atlassian (Jira/Confluence) Access – New Form in ServiceNow.
The Access Management team will contact you once the request is fulfilled.
Need more information?
Not sure Jira is the right solution for your team? Check out the Work Management Platforms page to see a comparison of all Work Management applications managed by WashU IT.
If you still have questions, you can request a consultation.
Resources for Current Users
Join the WashU Atlassian Cloud Community on Microsoft Teams to learn about Jira updates/new features/best practices, issues/outages, collaborate with other Jira users across the University, and access resources.
Visit our Jira Training and Resources page on Confluence for a menu of training materials.
Topics addressed:
Instructor-led training:
Atlassian University, as well as a number of vendor partners, offer free and fee-based, hands-on instruction.
Other fee-based learning options include Expium, Isos, and many other vendors.
Please contact the IT Service Desk for for support.
Restrictions
WashU’s Atlassian products are HIPAA and FERPA compliant. However, it is not recommended for storing sensitive data, such PHI and PII. There is a second instance which has additional data protection restrictions. If you are uncertain which instance your use case requires, please request a consultation using the form below.