Atlassian
For New Users | Resources for Current Users | Restrictions
Atlassian provides project management and collaborative tools through a suite of products. Their solutions are designed to streamline software development and team collaboration.
Applications delivered by Atlassian, and currently in use at Washington University, are listed below. Visit their webpages to learn more about each:
- Confluence is a collaboration tool used to organize work and as a document repository. This tool may be integrated with Jira.
- Jira is a development tool used to plan, track and release software. This tool may be integrated with Confluence.
For New Users
Accessing Atlassian Applications
The WashU Confluence account managed by WUIT is an enterprise level account that is comprised of private and public spaces owned by each department/team using the application to manage their work.
It is important to note, that while this is an enterprise level account, this does not mean that account access is free to all WashU employees. Annual Licensing fees are charged for each individual needing edit access in the application.
Atlassian Application Fees and Rates
Requesting access
Who can request access: Any WashU employee can request access to the account.
How to request access: Complete the Atlassian (Jira/Confluence) Access – New Form in ServiceNow.
The Access Management team will contact you once the request is fulfilled.
Need more information?
For a comparison of all Work Management applications managed by WashU IT, check out our Work Management Platforms page.
If you still have questions, you can request a consultation.
Resources for Current Users
Join the WashU Atlassian Cloud Community on Microsoft Teams to learn about Confluence and Jira updates/new features/best practices, issues/outages, collaborate with other Confluence and Jira users across the University, and access resources.
Web-based training:
Create free Atlassian University account with WU email address to begin learning.
Instructor led training:
Atlassian University, as well as a number of vendor partners, offer free and fee-based, hands-on instruction.
Other fee-based learning options include Expium, Isos, and many other vendors.
If you have Confluence, Jira, questions or requests, please complete and submit the Atlassian (Jira/Confluence) Access request form for a technician to contact you.
For other questions, contact the IT Service Desk for support.
Restrictions
WashU’s Atlassian products are HIPAA and FERPA compliant. However, it is not recommended for storing sensitive data, such PHI and PII. There is a second instance which has additional data protection restrictions. If you are uncertain which instance your use case requires, please request a consultation using the form below.