About IT

Who We Are

 

The Washington University Information Technology organization is born of the unification of three University technology organizations coming together to better serve the technology needs of University end users.

In December 2014, University leadership announced the Shared IT Services Program to transform information technology at Washington University, creating an IT environment to advance the university’s academic, research and clinical missions. A major milestone of this program was to unify the Information Services and Technology organization (IT service provider to the central fiscal unit), the Central Information Technology Services organization (IT service provider to the School of Medicine central administration) and the Department of Medicine IT organization into one organization—the Washington University Information Technology organization (WashU IT). The new, unified organization is charged with delivering integrated, customer-focused IT services to all University schools and departments.

The Washington University Information Technology organization is under the direction of the Office of the Chief Information Officer, guided by Interim Vice Chancellor and Chief Information Officer Ed Welker. Welker directs the development and advancement of IT services provided by the new organization.


What We Do

 

guiding principles quoteUnderstanding that technology is vital to the way we operate—from enabling our students, doctors and researchers to acquire and share knowledge to facilitating basic administration and operations tasks for staff—we work to develop and maintain integrated, responsive digital environments suited for learning, research, innovation and world-class patient care. As technology evolves and the adoption of new technologies increases exponentially—with each incoming freshman class, each advancement in healthcare innovation, each research grant requirement, each new learning model—we strive to develop new ways to support our end-users. Each day, we work to leverage new technologies to position Washington University for the future.


DeptApps_iconDepartmental Applications

Departmental Applications provides high quality, reliable technology solutions that facilitate the user’s growing needs as determined by current trends and business goals while supporting the missions of the University and the School of Medicine.


EntApps_iconEnterprise Applications

Enterprise Applications provides reliable and secure information technology services that enable process automation; the capture, protection and reporting of critical data; delivery and support of enterprise applications; and shared computing environments in support of the teaching, research and patient care missions of Washington University.


HR Admin 2IT Administration

IT Administration provides oversight and leadership for financial planning. The department manages WashU IT’s programs and activities including capital funds, operational funds and service costing; organizational and human resources planning, strategy, development and operations; and facilities planning and management.


HR Admin 2Portfolio and Project Management Office, Enterprise Architecture, IT Service Management

The PPMO, EA & ITSM Office enables IT governance by providing portfolio management, IT capital planning, enterprise architecture, and unified methodologies, standards and metrics for cross-functional delivery of IT projects and services.  For strategic initiatives, the office also provides skilled resources for program/project management, business analysis, change management, performance support, project communications and knowledge management.


RIS icon

Research Infrastructure Services

In July 2017, the highly skilled and experienced 21 member McDonnell Genome Institute IT staff transitioned to WashU IT as part of the new Research Infrastructure Services (RIS) organization. RIS will provide core infrastructure and services to support the Institute for Informatics as well as common services needed across the research community.


IntInfrastructure_iconShared Infrastructure

Shared Infrastructure engineers and supports enterprise-class solutions to provide a reliable, secure and efficient infrastructure framework for the shared services environment, in support of the University’s academic, research and patient care missions.


UserServices_iconUser Services

User Services manages desktop technologies and operations, the help desk and service management. The department provides trusted, reliable and high quality user support with a focus on simplifying the user environment and making systems easier to use while offering more robust, scalable and secure services.