CRM focuses on building relationships and effective communications that enable you to better leverage information and technology in support of your individual missions. We work to bridge the gap between the customer and IT by being the voice of the customer to IT and the voice of IT to the customer.
Our Mission: The Voice of the Customer
Tiffany M. Ruble
Technology Customer Relationship Manager
- Email: ruble.tiffany@wustl.edu
As a Technology Customer Relationship Manager, Tiffany’s focus is building trusted relationships with Washington University Information Technology (WashU IT) end users in order to better understand their needs, challenges, and priorities.
Thomas E. Walker
Sr. Technology Customer Relationship Manager
- Email: twalker23@wustl.edu
As a Technology Customer Relationship Manager, Thomas’ focus is building trusted relationships with Washington University Information Technology (WashU IT) end users in order to better understand their needs, challenges, and priorities.
Unsure who you should contact in your department to get in touch with CRM?
Please feel free to use our CRM Customer Roster to find your Unit CRM Liaison.
CRM Info Sheet
See what we share during our meetings.
SITS Unit Reps
CRM helps facilitate quarterly meetings.
Service Survey
Our biennial survey on IT service quality.
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