Finalists for the St. LouisCIO organization’s 2024 ORBIE awards are named, and WashU Chief Information Officer Jessie Minton is one of six vying for the coveted awards in the Large Enterprise category. The Large Enterprise category includes CIOs with organizations realizing an annual revenue of more than $1.5 billion. The St. LouisORBIE awards honor chief […]
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WashU IT CIO Jessie Minton to serve as panelist for TechLX State of IT Leadership
WashU Vice Chancellor for Technology and Chief Information Officer Jessie Minton will serve as one of four panelists for a TechLX event on Wednesday. The State of IT Leadership CIO Roundtable will take place from 4-4:45 pm. Minton will be joined by fellow panelists Amanda McClerren, CIO and Head of Digital Transformation and IT at […]
WashU IT At-a-Glance Team Documents
Newly updated team-focused IT at-a-glance documents are here, offering an introduction for new and existing IT staff who want to learn about WashU IT. These materials are quick references about each team’s services, offer background about how to request work, and provide information about team leadership and how to view different teams’ active work on their docket. […]
Security Microlearning Schedule Adjustment and Other Improvements
Thank you for participating in our security awareness microlearning. Your feedback has been invaluable to the success of this project. We are adjusting our training schedule to align our microlearnings with the beginning of each month and to prepare for the addition of the rest of the Central Fiscal Unit (CFU) soon. Your next assigned […]
WashU IT Chief of Staff Teams Align on FY25 Goals at Saint Louis Zoo Event
Recently, areas reporting under the WashU IT Chief of Staff attended an on-site meeting to ensure FY25 goals alignment. Our IT Portfolio and Project Management Office, Finance and Administration, Human Resources, and Vendor Management teams came together for an inspiring meeting at the Saint Louis Zoo. The event was led by Melinda Schmidt, Assistant Vice […]
WashU IT enhances customer experience with new phone system implementation
On August 1, WashU IT successfully implemented a new phone system that enhances the customer experience for both the Network Operations Command Center (314-935-7048) and the Service Desk (314-933-3333). For the Network Operations Command Center, callers now encounter new call selection options with the added ability to speak their selections.: 1 – Major Incident 2 […]
ImpacT Spotlight: Learn about the recent WashU IT and BJC joint CrowdStrike response
When cybersecurity vendor CrowdStrike deployed a flawed software update in the early morning hours of July 19, WashU IT’s internal processes led to early detection. Quick action initiated via Teams and our distributed IT partners minimized the campus wide impact. Members of our IT teams then worked side-by-side with BJC IT teams to implement mitigation […]
Planview for Project Management eLearning series ready in Learn@Work
The PPMO is pleased to announce the launch of the Planview for Project Management eLearning series. This series comprises 8 modules, which delve into essential topics such as: The modules prioritize assisting with the most crucial information and topics. You can access the eLearning series on the Planview webpage under the Training & Resources section. Most […]
What’s Happening in End User Services (EUS) – Tech News Spotlight: Gary Sonnenberg
Hello everyone! My name is Gary Sonnenberg, and I am the new Operations Supervisor for the End User Services/Service Desk team. I am excited to join the WashU community and bring years of operational excellence to the team. I look forward to the impact that our team will make this year and into the future! […]
Announcing exciting organizational news for our IT customers
From Amy Walter, Deputy Chief Information Officer and Associate Vice Chancellor, Research, Clinical, and Medical Education Technologies I am excited to announce some organizational changes and the launch of the End User Experience team (EUX). EUX will play a vital role in achieving WashU IT’s ideal customer experience; helping our customers feel confident, valued, and uniquely understood by […]