October 22: Southwest Tower Network Outage

By mgerst on October 16, 2019 in Uncategorized

Washington University Information Technology will be upgrading a network device in the basement of the Southwest Tower on October 22nd.  WUCON wired network access and VoIP phones will be unavailable in Southwest Tower for approximately 10 minutes between 5:00 a.m. and 6:00 a.m. This outage will ...

Nikki Addison Joins IT Admin Team

By Aisha on August 13, 2019 in IT Staff News, Uncategorized

Please join the IT Administration Team in welcoming the new Accounting Assistant for WashU IT, Nikki Addison.  Nikki is joining WashU IT after working at PASS Security for several years. Nikki’s primary duties will be processing vendor/contractor blanket order invoices, travel reports, procuremen...

A New Model for IT HR Support

By Aisha on June 18, 2019 in IT Staff News, Uncategorized

WashU IT and Washington University Human Resources have begun a new venture in HR support for WashU IT staff. The HR Office has created a new position of HR Specialist to support the WashU IT organization. As role, while reporting into HR, has dotted line reporting to Katherine Krajcovic, senior ...

June 18: WUSM-Secure Wireless Authentication Server

By mgerst on June 11, 2019 in Uncategorized

On June 18, between 5:30pm and 5:45pm, Washington University Information Technology will be changing the authentication server for the WUSM-Secure wireless across campus. There is no outage associated with this change. Have questions? Email or call us, referencing CHG0050868. We appreciate your p...

Maria Russo, New Chief Information Officer at School of Medicine

By Aisha on June 3, 2019 in Uncategorized

Maria Russo started her role as chief information officer at Washington University School of Medicine in St. Louis on May 1. She oversees information technology (IT) strategy, management and delivery for the School of Medicine and serves as  assistant vice chancellor and deputy university chief i...

Knowledge base citations and feedback: Why they matter

By Aisha on June 3, 2019 in Uncategorized

Article submitted by Becky Cowin, Knowledge Management Specialist.   Existing knowledge base (KB) content is under review to determine what articles will move to the new instance of ServiceNow in a few months. User engagement data tells us if an article is worth keeping, and this data will d...

Vice Chancellor Dedric Carter Joins Speaker Series

By Aisha on June 3, 2019 in Uncategorized

The first Lessons in Leadership Speaker Series event, hosted by the IT@WashU Leadership Committee, was a success! Jackson Nickerson—WashU Frahm Family Professor of Organization and Strategy – Olin Business School and Senior Fellow in Governance Studies – Brookings—enthusiastically presented the i...

STS Celebrates 2019 Graduates

By Aisha on June 3, 2019 in Uncategorized

In May, Student Technology Services (STS) celebrated the graduation of 13 student workers. Each provided excellent technology support for the student population and we wish them the best in their future endeavors! Click the links below to learn more about some of the STS graduates.