Over the last 90 days, the End User Experience (EUX) team has been building and developing resources and structures to better equip IT as we grow our culture of providing excellent customer service. Thank you for your enthusiasm about the launch of EUX. Here are more details about how you can engage with the EUX […]
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Explore some of the many benefits available to WashU employees
At the start of the New Year, it’s a great time for WashU employees to explore the many benefits that are available to them. In addition to excellent healthcare and tuition benefits for employees and their dependents, and retirement investment options, check out adoption benefits, gym membership and community organization discounts, and more. As an […]
Business Analysis Community of Practice: New Year, new opportunities!
Welcome to a brand-new year with the Business Analysis Community of Practice (BACOP)! As 2025 gets underway, we’re excited to share new presentations, engaging conversations, and more resources to help you succeed as a business analyst. Whether you’re a seasoned BA, just starting to explore the field, or performing a BA job as part of your […]
Student Tech Services (STS): Looking back on Tech Den’s Fall – advancing innovation, collaboration and community at WashU
This fall has been an exciting time for Tech Den, filled with milestones that showcase the team’s hard work, collaboration, and alignment with WashU IT’s ImpacT Strategic Plan. From a successful orientation season to meeting rising demands for services, Fall 2024 was all about progress, innovation, and supporting the university’s mission. In August, Tech Den’s […]
ServiceNow offers ITIL Fulfillers the option to stay informed of incidents while on the go
As an ITIL Fulfiller, you can choose to set your user preferences to receive SMS notifications at a chosen phone number when incidents are assigned to you or your workgroup. To begin receiving SMS notifications, add and enable a mobile phone as a delivery channel using the instructions below. At any time, you can disable […]
Information Security policy library update
The Office of Information Security (OIS) recently completed a major revision and expansion of the OIS policy and standards library. The goal of the project is to foster a strong security culture at WashU through clear and comprehensive coverage of all recommendations in the National Institute of Standards and Technology (NIST) Cybersecurity Framework (CSF). All OIS […]
WashU IT Enhances Security with PatchMyPC for Third-Party Apps
To enhance our computing environment security, WashU IT has implemented a streamlined strategy for Windows software updates for third-party software. Each month, alongside Microsoft’s security updates for Windows 10 and Windows 11, WashU IT will also update other installed applications such as Chrome, Firefox, and Zoom. This method aims to reduce security vulnerabilities found in […]
WashU IT OCM team engages in accessibility training for enhanced skills and greater inclusivity
The IT Organizational Change Management (OCM) team has embarked on a journey to deepen their knowledge and professional skills in accessibility, defined as the design of products, devices, services, or environments for people with disabilities. The initiative aligns with the WashU IT Customer Experience Plan, which aims “to make our customers feel confident, valued, and […]
IT Launches Live Chat Support for WashU Community
On November 18, WashU IT successfully introduced live chat support for the entire university community through the WashU Service Desk Portal. The new feature provides the university community with a flexible and convenient way to seek assistance, complementing the existing options of email, phone and self-service. The solution also streamlines how WashU IT teams interact with […]
The Capacity Management Corner: Multiplier and Allocation Changes Implemented
We are happy to share that the first step in improving the use of Planview for capacity planning in WashU IT is complete. The capacity multiplier value, which allows Planview to calculate the resource’s available capacity, was successfully changed, and the corresponding allocation adjustments have been implemented. This is a key milestone in improving our […]