The Atlassian Cloud Migration Project team has reached the milestone of retiring the on-premises Confluence and Jira applications, along with their associated servers. While retirement planning began 2 years earlier, core project activities officially began in October of 2022 as the team began to gather requirements and learn the features and functionality unique to the Atlassian […]
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Planview ServiceNow Request Form
WashU IT is pleased to introduce the Planview Administrative Requests ServiceNow request form for Planview related issues, requests, and questions. Simply select the Type of request from the drop down menu and enter the details in the Please describe your request field. Exception: New License Requests Have Questions? Submit a Planview Administrative Request or visit the Planview resources webpage.
March IT All Hands recording and materials now available
The meeting recording and the presentation materials from the March IT All Hands meeting are now available for review. If you were unable to attend last month’s meeting, or if you just want a recap, please explore the materials from the last meeting, or any of the past meetings from the last several years.
Unlocking Success: The Story Behind our Mass Emailing Makeover
The Emma Product Replacement for ListServ Maestro project was created to replace the aging ListServ and ListServ Maestro applications and associated hardware. These common good applications enable mass emailing functionality for various populations across the university. The introduction of Emma to Groups 1, 2 and 3 has been met with enthusiastic reception, leading the team to accelerate […]
Public university directory being phased out
The Washington University in St. Louis online directory, which includes faculty, staff and student names, phone numbers and email addresses, is being phased out. University leaders decided to remove the directory to protect WashU community members’ privacy and security, helping to prevent cold calls, phishing campaigns and other data security threats. The online directory will […]
Check out the well-being resources available to WashU employees
Our mission is deeply rooted in serving others. To do that well, prioritizing self-care is vital. The employee experience at WashU embraces a culture that places emphasis on nurturing well-being. Whether you are interested in joining a team of your peers in the Spring Well-Being Challenge or would like to recognize a colleague for their […]
E-Waste Recycling and Confidential Paper Shredding event at Knight Center successful
The WashU Office of Sustainability and the WashU IT Office of Information Security hosted a successful e-waste recycling and confidential paper shredding event last week at the Knight Center on the Danforth campus. About 2,500 pounds of electronic waste was collected and six totes of confidential documents were shredded during the two-and-a-half hour event. Sustainability Coordinator […]
WashU IT hosts St. LouisCIO monthly meeting at EPNEC
WashU CIO Jessie Minton recently engaged in a morning of thought-provoking discussion on Generative AI with WashU’s Digital Intelligence and Innovation Accelerator’s Dr. Philip Payne and Jerry Fox, Senior Vice President, Chief Information and Digital Officer at BJC Health System. Check out the LinkedIn post with more information about photos from the event. WashU IT […]
Tech Den Extends Service Desk Hours to Better Serve Graduate and Professional Students
Starting last month, Tech Den has extended service desk hours during the semester to offer a greater level of support to the busy community of graduate, professional, and non-residential students it serves. New academic semester hours are from 9 a.m. to 8 p.m. Monday-Friday and noon-6 p.m. Saturday. “This strategic move reflects our IT values […]
Meet Your End User Services (EUS) Team: Carissa Braddy & Nick Lowre – Operation Supervisors – WashU IT Service Desk
These dedicated professionals work tirelessly behind the scenes to ensure that every member of our organization has a seamless and efficient experience with our technology and support systems. From troubleshooting technical issues to providing valuable guidance on software and hardware usage, our End User Services team is here to support you every step of the […]