On November 18, WashU IT successfully introduced live chat support for the entire university community through the WashU Service Desk Portal. The new feature provides the university community with a flexible and convenient way to seek assistance, complementing the existing options of email, phone and self-service. The solution also streamlines how WashU IT teams interact with […]
Category: News & Events
The Capacity Management Corner: Multiplier and Allocation Changes Implemented
We are happy to share that the first step in improving the use of Planview for capacity planning in WashU IT is complete. The capacity multiplier value, which allows Planview to calculate the resource’s available capacity, was successfully changed, and the corresponding allocation adjustments have been implemented. This is a key milestone in improving our […]
CIO Jessie Minton named 2024 ORBIE award winner in Large Enterprise category
Jessie Minton, Washington University in St. Louis’s Chief Information Officer and Vice Chancellor for Technology, was named the 2024 Orbie award winner in the Large Enterprise category by the Inspire Leadership Network on December 5. The awards are given annually through Inspire in 25 chapters represented in 30 markets across the country. They recognize outstanding […]
WashU IT’s Winter Celebration highlights and United Way 100 Neediest Cases campaign and engagement activity drive update
More than 350 employees gathered last week for the annual Winter Celebration at Top Golf at Midtown. CIO Jessie Minton thanked the team for its dedication and institutional impact throughout the year. Donations were collected on-site for the annual United Way 100 Neediest Cases campaign. While the campaign is coming to a close, there are […]
Check out these travel safety tips for the holiday season
As the holiday travel season gets underway, it’s important to stay mindful of your personal and WashU-related information security. The Office of Information Security is here to help you prepare and protect your data while on the go. Traveling can pose unique security risks, but with a little advanced planning, you can minimize them. If […]
End User Experience (EUX): Leading a Customer Support Team – 4 Strategies for Successes
Submitted by Celeste Graham Leading a customer support team requires a unique blend of empathy, communication, and strategic thinking. This role is pivotal in ensuring customer satisfaction which directly impacts the End User Experience (EUX). In this article, we will share effective strategies I have learned for leading a customer-centric team. Fostering a Collaborative Environment […]
Eligible employees have until Friday to choose 2025 WashU health and insurance benefits
Open enrollment for WashU health and insurance benefits runs through Friday, November 15. Now is the time to enroll or make changes to your current plans through Workday. Selected coverage will take effect Jan. 1, 2025. During open enrollment, employees should review their health, vision, dental and life insurance options, verify eligibility for any dependents, […]
Network Modernization, Holiday donation and engagement drive, and more are focus of November IT All Hands
A Network Modernization update, news about WashU IT’s holiday donation and engagement drive, and more are the focus of this month’s IT All Hands meeting, which is set to take place from 3-4 pm CT Wednesday, Nov. 20. The first item on the agenda will be a report from David Gomez, IT Learning and Development […]
Introducing Karen Schilli as the New Director of IT Governance, Portfolio, Capacity & Demand Management at WashU IT
As the new Director of IT Governance, Portfolio, and Capacity and Demand Management, Karen Schilli brings a wealth of experience and a deep understanding of WashU’s unique IT landscape. In her new role, she will lead key initiatives in IT governance, strategic portfolio alignment, and capacity planning across our organization. This critical role places Schilli […]
Copilot for M365 now available
An innovative tool designed to enhance productivity and streamline workflows within Microsoft 365 applications, Copilot is now available at WashU. Whether you’re trying to capture accurate meeting minutes or create an email or report, Copilot can save you time, allowing you to get more accomplished throughout the workday. Those interested in purchasing a license for […]