The WashU IT team is proud to have contributed to the development and opening of the new Siteman Cancer Center (SCC). This high-tech, state-of-the-art facility is nine stories, 657,250 square feet, and located at Forest Park and Taylor Avenue. With an emphasis on multi-disciplinary care and enhanced connections between research and clinical, the SCC consolidates […]
Category: News & Events
WashU IT Kicks Off ServiceNow Teams Integration Project Implementation
WashU IT has officially kicked off the ServiceNow Teams Integration project implementation, with a go-live scheduled for November. This project aims to enhance IT communication and support by connecting Microsoft Teams and Microsoft 365 with ServiceNow. As part of this integration, a new chat feature will be added to the ServiceNow portal, enabling real-time communication […]
Access a resource to explain commonly used WashU IT acronyms
Whether you have been in WashU IT for 10 days or 10 years, sometimes there is confusion concerning the use of acronyms and terms. A Knowledge Base article through ServiceNow provides a quick reference to some commonly used acronyms and what they stand for. (Click “log in” on the right side of the red Knowledge Bases banner […]
October is Cybersecurity Awareness Month around the world
This month marks a global initiative aimed at helping everyone stay safe and secure when using technology. At WashU, the Office of Information Security is proud to support this effort, promoting a full month of essential cybersecurity practices. We’re encouraging the WashU community to adopt these key behaviors to strengthen your online security. While there […]
The Capacity Management Corner: Improve capacity management using Planview PPM Pro
The Capacity Management Corner: Improve capacity management using Planview PPM Pro The WashU IT Capacity Management project team is busy working to improve WashU IT capacity management using Planview PPM Pro! Why is Capacity Management important? Click here to find out (PDF). Why are we making a change? Enhanced use of Planview PPM Pro for […]
Stirnemann tapped to join peers to discuss Ivy Institution customer experience best practices
Michelle Stirnemann, Senior Director, End User Experience (EUX) was recently invited to join an Ivy Plus group of her peers to share insights, best practices, and new ideas that will improve the practice of experience management as it relates to IT. As our IT teams continue focusing on providing the best customer experience to our […]
Answers to questions about Zoom’s AI Companion and security
There have been many questions about Zoom’s AI Companion and the security of the transcriptions it creates, as well as the content Zoom uses to train its AI model. Check out a new knowledge base article (KBA) offering a brief overview of the AI Companion tool and WashU’s default settings. “Zoom is always adding and […]
WashU ChatGPT upgrades to GPT-4o
Recently, the Washington University ChatGPT was upgraded to use Open AI’s new GPT-4o “omni” model – one of their most advanced artificial intelligence model capable of complex problem solving. The upgrade to GPT-4o will provide better functionality to WashU users, with text generation at double the speed and significant improvements with non-English languages. Additionally, it will offer a more seamless […]
Take the WashU IT Problem Management Training Today!
As part of our continuous commitment to enhancing IT service management, we are excited to introduce the ITIL Problem Management practice to WashU IT. This new initiative plays a critical role in improving how we manage and resolve recurring issues, ensuring better service quality and a more seamless IT experience for our users. What is Problem Management? […]
WashU IT Nears Completion of Campus-Wide Microsoft 365 Upgrade, Enhancing Security and User Experience
The Shared Infrastructure team is excited to be wrapping up the Microsoft 365 project next month. We spoke with Craig Luciano, assistant director, Shared Infrastructure, about his involvement with the project and specifically what this means for the university. WashU IT is moving everyone to the new generation of Microsoft Office, M365. Driven by Microsoft’s […]