For those getting a new mobile device, cellphone or tablet this holiday season remember to register it for 2-Factor Authentication (2FA) with WashU. The WashU 2FA How-To’s page offers guidance and more information. Or you can select a link below that applies to your situation: Please note, as of last fall, you can add the […]
Category: IT Staff News
Check out these travel safety tips for the holiday season
As the holiday travel season gets underway, it’s important to stay mindful of your personal and WashU-related information security. The Office of Information Security is here to help you prepare and protect your data while on the go. Traveling can pose unique security risks, but with a little advanced planning, you can minimize them. If […]
End User Experience (EUX): Leading a Customer Support Team – 4 Strategies for Successes
Submitted by Celeste Graham Leading a customer support team requires a unique blend of empathy, communication, and strategic thinking. This role is pivotal in ensuring customer satisfaction which directly impacts the End User Experience (EUX). In this article, we will share effective strategies I have learned for leading a customer-centric team. Fostering a Collaborative Environment […]
WashU IT Launches Live Chat for Enhanced Support
On November 18, WashU IT successfully introduced live chat support for the entire university community through the WashU Service Desk Portal. The new feature provides the university community with a flexible and convenient way to seek assistance, complementing the existing options of email, phone and self-service. The solution also streamlines how WashU IT teams interact with […]
The Capacity Management Corner: Multiplier and Allocation Changes Implemented
We are happy to share that the first step in improving the use of Planview for capacity planning in WashU IT is complete. The capacity multiplier value, which allows Planview to calculate the resource’s available capacity, was successfully changed, and the corresponding allocation adjustments have been implemented. This is a key milestone in improving our […]
CIO Jessie Minton named 2024 ORBIE award winner in Large Enterprise category
Jessie Minton, Washington University in St. Louis’s Chief Information Officer and Vice Chancellor for Technology, was named the 2024 Orbie award winner in the Large Enterprise category by the Inspire Leadership Network on December 5. The awards are given annually through Inspire in 25 chapters represented in 30 markets across the country. They recognize outstanding […]
Eligible employees have until Friday to choose 2025 WashU health and insurance benefits
Open enrollment for WashU health and insurance benefits runs through Friday, November 15. Now is the time to enroll or make changes to your current plans through Workday. Selected coverage will take effect Jan. 1, 2025. During open enrollment, employees should review their health, vision, dental and life insurance options, verify eligibility for any dependents, […]
WashU School of Medicine hybrid and on-site employees have until Nov. 18 to comply with flu shot policy
Don’t ignore those daily Workday reminders to get your annual flu shot. All employees working on or visiting the WashU School of Medicine campus have until 5 pm Monday, Nov. 18 to comply with the university’s mandatory flu vaccination policy. Proof of vaccination is required and must be uploaded in Workday. While the vaccine is […]
Copilot for M365 now available
An innovative tool designed to enhance productivity and streamline workflows within Microsoft 365 applications, Copilot is now available at WashU. Whether you’re trying to capture accurate meeting minutes or create an email or report, Copilot can save you time, allowing you to get more accomplished throughout the workday. Those interested in purchasing a license for […]
Curating, organizing, viewing and sharing is easier with Box Hubs
On November 12th, WashU IT launched Box Hubs. The Box Hubs content portal allows you to curate, organize, view, and share content internally and externally. With Box Hubs, you can: Use Box Hub’s three models to make your collaborations easier and more efficient.