Submitted by Celeste Graham Leading a customer support team requires a unique blend of empathy, communication, and strategic thinking. This role is pivotal in ensuring customer satisfaction which directly impacts the End User Experience (EUX). In this article, we will share effective strategies I have learned for leading a customer-centric team. Fostering a Collaborative Environment […]
Category: IMPACT IT Strategic Plan
WashU IT Launches Live Chat for Enhanced Support
On November 18, WashU IT successfully introduced live chat support for the entire university community through the WashU Service Desk Portal. The new feature provides the university community with a flexible and convenient way to seek assistance, complementing the existing options of email, phone and self-service. The solution also streamlines how WashU IT teams interact with […]
CIO Jessie Minton named 2024 ORBIE award winner in Large Enterprise category
Jessie Minton, Washington University in St. Louis’s Chief Information Officer and Vice Chancellor for Technology, was named the 2024 Orbie award winner in the Large Enterprise category by the Inspire Leadership Network on December 5. The awards are given annually through Inspire in 25 chapters represented in 30 markets across the country. They recognize outstanding […]
Copilot for M365 now available
An innovative tool designed to enhance productivity and streamline workflows within Microsoft 365 applications, Copilot is now available at WashU. Whether you’re trying to capture accurate meeting minutes or create an email or report, Copilot can save you time, allowing you to get more accomplished throughout the workday. Those interested in purchasing a license for […]
Sustainable Growth: A New Collaborative Project on Campus
After the success of the Project GreenLight initiative, an interactive electricity awareness campaign, the STS department and the Office of Sustainability have partnered once again for a new, tech-driven, exciting sustainability project. With support from a generous Sustainability Fund grant, two Rise Garden indoor smart hydroponic gardens that can grow up to 36 plants at a […]
Information Security Policy Library Update
In support of ImpacT and the call to provide the university community with tools and the knowledge to safeguard and sustain our systems, data, and reputation, the Office of Information Security (OIS) has initiated a complete revision and expansion of the OIS policy library. The goal is to foster a strong security culture at WashU […]
Nominate peers for 2024 ImpacT Awards through November 1st
Now through Friday, November 1st is the time to recognize the hard work and collaborative spirit of your coworkers by nominating them for a 2024 ImpacT award. Those identified as People of ImpacT personify the IT Strategic Plan, ImpacT, and have a significant and positive influence on the people, the institution, and the community around […]
WashU Network Modernization Begins in November 2024
Washington University in St. Louis is starting a major network upgrade in November 2024. The project will replace older equipment, like routers and switches, with new, faster technology. This will help the WashU network handle more data, run quicker, and be more reliable for everyone on campus. This modernization effort will enable a 10-fold increase […]
WashU Data Management & Analytics introduces Data Dives
WashU Data Management & Analytics would like to introduce you to Data Dives! This brand-new, easy-to-use tool lets you explore and visualize summarized data. See executive-level insights within seconds as you click through the interactive dashboards, or create your own custom report or dashboard based on the same aggregated dataset. Data Dives are specially designed […]
WashU IT Plays Key Role in Launching High-Tech Siteman Cancer Center Facility
The WashU IT team is proud to have contributed to the development and opening of the new Siteman Cancer Center (SCC). This high-tech, state-of-the-art facility is nine stories, 657,250 square feet, and located at Forest Park and Taylor Avenue. With an emphasis on multi-disciplinary care and enhanced connections between research and clinical, the SCC consolidates […]