Category: WashU News

Message from the CIO: Celebrating innovation in the New Year 

Welcome to the new year! I hope that each of you were able to enjoy some time this holiday season to connect with others and that you  feel recharged.   As we look toward the next 12 months, Iʼm confident that 2024 will undoubtedly be a year filled with innovation, collaboration, and success.   Each day of every […]

OCIO ImpacT Spotlight: New video highlights IT ImpacT efforts 

WashU IT’s Strategic Plan, ImpacT, aims to enhance decision-making by leveraging data through literacy, analytics, quality, and accessibility. Over four years, we’ll advance technology to boost WashU’s competitive edge and transform how we teach, learn, and innovate.   Russell Sharp and Amy Walter from the Office of the Chief Information Officer present “Innovate & Secure: The […]

A Glimpse into the Future: ServiceNow Next Experience Coming Soon 

WashU IT is thrilled to bring you some exciting news that will take the ITIL user and business stakeholder experience with ServiceNow to new heights in February 2024.  We understand the vital role that high-efficiency platforms and user-friendly interfaces play in IT daily workflows. That is why we are delighted to introduce the ServiceNow Next […]

Important update for those getting new mobile devices this holiday season 

For those getting a new cellphone this holiday season, you can now include your Duo Mobile app in iCloud and Android cloud backups. This will make the transition to your new device much simpler.   The Duo Mobile app settings were recently updated, allowing you to include Duo Mobile in cloud backups, streamlining the process of […]

Research Data Center Tours hosted by WashU IT enhance the student experience 

Thanks to recent tours of the Research Data Center on the Medical School campus, nearly 40 WashU students from an infrastructure architecture class had a valuable practical learning experience.   The student tours were led by Craig Hager, Senior Director of Information Technology, and Tim Flynn, IT Critical Infrastructure Technician III.  Saeed Akbani, Professor of Practice […]

Empowering excellence and making an ImpacT: The WashU IT Depot’s evolutionary process continues. 

It has been 18-months since our last update, that time has tested our resilience, fostered innovation, and brought forth numerous impactful transformations. In the relentless pursuit of operational excellence, we’ve not merely weathered the supply-chain storm that was outlined in our last update, but we emerged stronger, charting an audacious course toward unprecedented efficiency and […]

At-a-Glance Team Documents 2023 Updates

Newly updated team-focused IT at-a-glance documents are here, offering an introduction for new and existing IT staff who want to learn about WashU IT. These materials are quick references about services each team provides, offer background about how to request work, as well as information about team leadership, and how to view active work different teams have […]

A heartfelt thank you to our IT teams for their hard work on upcoming DUO 2FA change

As we gear up for an important change in our DUO 2FA (Two-Factor Authentication) security protocols on November 20th, we wanted to take a moment to express our gratitude to the incredible IT teams for their tireless efforts and dedication. The upgraded DUO 2FA process is a significant step forward in securing our university against […]

Student Tech Services (STS): Tech Den’s 3D printing service adds value to the student experience 

The 3D printing service provided by Tech Den, serving both Danforth and medical students, has proven to be an invaluable and needed service that enhances and advances the student experience. With the growing demand for inclusive, expanded, and discipline-agnostic student exposure to this resource, it is essential to have a knowledgeable and driven leader in […]