Now through Friday, November 1st is the time to recognize the hard work and collaborative spirit of your coworkers by nominating them for a 2024 ImpacT award. Those identified as People of ImpacT personify the IT Strategic Plan, ImpacT, and have a significant and positive influence on the people, the institution, and the community around […]
Category: WashU News
WashU Network Modernization Begins in November 2024
Washington University in St. Louis is starting a major network upgrade in November 2024. The project will replace older equipment, like routers and switches, with new, faster technology. This will help the WashU network handle more data, run quicker, and be more reliable for everyone on campus. This modernization effort will enable a 10-fold increase […]
Access a resource to explain commonly used WashU IT acronyms
Whether you have been in WashU IT for 10 days or 10 years, sometimes there is confusion concerning the use of acronyms and terms. A Knowledge Base article through ServiceNow provides a quick reference to some commonly used acronyms and what they stand for. (Click “log in” on the right side of the red Knowledge Bases banner […]
Stirnemann tapped to join peers to discuss Ivy Institution customer experience best practices
Michelle Stirnemann, Senior Director, End User Experience (EUX) was recently invited to join an Ivy Plus group of her peers to share insights, best practices, and new ideas that will improve the practice of experience management as it relates to IT. As our IT teams continue focusing on providing the best customer experience to our […]
WashU IT Research Infrastructure Services Launches Storage2: Enhanced Performance and Reliability for University Researchers
WashU IT Research Infrastructure Services (RIS) is excited to announce that the new Qumulo storage solution will be released for general use as part of the RIS Data Storage Platform. Storage2 will deliver twice the performance, simplify operations, and offer robust offsite backups and disaster recovery capabilities. New allocations and condos will be available, as the transition from […]
Welcome to WashU’s New Self-Service Portal
WashU launched a new self-service portal on July 29 to submit service requests for your IT, Central HR (Operations, Benefits, Leaves, and Employee Engagement), Central Financial Operations, and Workday issues and needs. The new portal is part of an upgrade and expansion of ServiceNow, the university’s current service management system. Here are some handy tips to […]
WashU IT enhances customer experience with new phone system implementation
On August 1, WashU IT successfully implemented a new phone system that enhances the customer experience for both the Network Operations Command Center (314-935-7048) and the Service Desk (314-933-3333). For the Network Operations Command Center, callers now encounter new call selection options with the added ability to speak their selections.: 1 – Major Incident 2 […]
ImpacT Spotlight: Learn about the recent WashU IT and BJC joint CrowdStrike response
When cybersecurity vendor CrowdStrike deployed a flawed software update in the early morning hours of July 19, WashU IT’s internal processes led to early detection. Quick action initiated via Teams and our distributed IT partners minimized the campus wide impact. Members of our IT teams then worked side-by-side with BJC IT teams to implement mitigation […]
Message from the CIO: Thank you for your quick, coordinated CrowdStrike response
Last week, a global technology outage created widespread issues with airlines, financial industries, hospitals, and others. I want to take this opportunity to thank all of you in WashU IT and our distributed IT partners for your quick, coordinated response in implementing mitigation measures. Neither WashU, nor our BJC partners, were immune from this outage, […]
What’s Happening in End User Services (EUS) – Tech News Spotlight: Gary Sonnenberg
Hello everyone! My name is Gary Sonnenberg, and I am the new Operations Supervisor for the End User Services/Service Desk team. I am excited to join the WashU community and bring years of operational excellence to the team. I look forward to the impact that our team will make this year and into the future! […]