As the WUSM community works through the current COVID-19 situation it is critical that the WUSM team continue to be as productive as possible. With that in mind the WUSM IT Support Services team wants to ensure everyone is familiar with their individual methods for working remotely. The following policies and expectations have been consolidated […]
Category: Announcements
March 17: Telecommuting Resources
As we prepare for remote operations, a webpage has been created containing technology resources and guidance to help ensure faculty and staff can perform essential functions while working remotely. Telecommuting During COVID-19 Guidance This webpage, and those linked to from it, will consistently be updated over the next few days to provide additional resources and […]
March 15: Websites Service Restore
The issue with WashU websites hosted on Microsoft servers has been resolved. All affected websites are available. WashU technical teams will continue to monitor for additional issues. If you experience issues, please email or call us. For urgent issues, please call us at (314) 933-3333. We appreciate your patience as we restored our services.
March 15: Websites Outage Detected
Multiple WashU websites hosted on the Microsoft Azure platform are intermittently down due to a Microsoft outage in the West Central region. We are working with Microsoft to resolve this issue and will provide updates as they become available. We appreciate your patience as we work to restore service. Websites that may be impacted: https://addm.wustl.edu https://addm-azure.wustl.edu https://alumni.wustl.edu […]
March 13 Update: Postponed Launch of the New ServiceNow
To avoid further distraction while the university prepares on account of the coronavirus (COVID-19), we are postponing the launch of the new ServiceNow (WashU IT self-service portal) until further notice. For information about the ServiceNow Project, go to the ServiceNow Project page. Have questions? Email the ServiceNow Project Team.
March 12: Service Degradation – FedEx Invoicing in Marketplace
Washington University Information Technology has detected an issue where FedEx invoices are not being received in Marketplace. FedEx has escalated the issue internally and is working with the Marketplace vendor to resolve. All other Marketplace functionality is operating normally. We are monitoring the issue and will provide updates as they become available. We appreciate your […]
March 17: Network Upgrades in St. Louis Children’s Hospital
Washington University Information Technology will be upgrading a network device in St. Louis Children’s Hospital to improve network performance on March 17, between 4:00 and 7:00 a.m. This upgrade will cause the wired Network and Phones to be briefly unavailable, approximately 5 minutes per floor, during the maintenance window on March 17, between 4:00 and […]
March 14: West Campus Data Center Air Conditioning & UPS Maint
Washington University Information Technology and Facilities will perform maintenance at the West Campus Data Center on both the Air Conditioning and the Uninterruptible Power Supply (UPS) on Saturday, March 14, between 7:00 a.m. and 1:00 p.m. There is no anticipated service interruption associated with these maintenance activities. Maintenance Being Performed Air Conditioning (AC) Uninterruptible Power […]
March 9: Windows 10 Feature Update Available in Software Center
In an effort to keep computers secure in an environment with ever more sophisticated security attacks, Microsoft releases feature updates for Windows 10. These updates keep computers safe from attacks and allows users to take advantage of new features and functionality. Windows 10 Feature Update Version 1909 is now available in Software Center for you […]
Outlook and Office 365 Intermittent Login Outages – Mar. 6
Washington University Information Technology has detected an issue affecting an individual’s ability to log into Outlook and other Office 365 services. This issue is not limited to Washington University, it is affecting all Office 365 customers. We have been notified that Microsoft is aware of the issue and are investigating. This login error is intermittent, […]