When cybersecurity vendor CrowdStrike deployed a flawed software update in the early morning hours of July 19, WashU IT’s internal processes led to early detection. Quick action initiated via Teams and our distributed IT partners minimized the campus wide impact. Members of our IT teams then worked side-by-side with BJC IT teams to implement mitigation […]
Category: Announcements
ServiceNow CSM implementation: What IT needs to know
The ServiceNow CSM implementation project is launching July 29. This project features two main updates: 1) We are adding a new module to the ServiceNow platform called the CSM module (Customer Service Management), that allows us to scale the ServiceNow platform to meet the needs of other support groups at WashU. The first groups using […]
Planview for Project Management eLearning series ready in Learn@Work
The PPMO is pleased to announce the launch of the Planview for Project Management eLearning series. This series comprises 8 modules, which delve into essential topics such as: The modules prioritize assisting with the most crucial information and topics. You can access the eLearning series on the Planview webpage under the Training & Resources section. Most […]
Message from the CIO: Thank you for your quick, coordinated CrowdStrike response
Last week, a global technology outage created widespread issues with airlines, financial industries, hospitals, and others. I want to take this opportunity to thank all of you in WashU IT and our distributed IT partners for your quick, coordinated response in implementing mitigation measures. Neither WashU, nor our BJC partners, were immune from this outage, […]
What’s Happening in End User Services (EUS) – Tech News Spotlight: Gary Sonnenberg
Hello everyone! My name is Gary Sonnenberg, and I am the new Operations Supervisor for the End User Services/Service Desk team. I am excited to join the WashU community and bring years of operational excellence to the team. I look forward to the impact that our team will make this year and into the future! […]
Employee learning management system (LMS) to transition to Workday Learning
Recently, WashU leadership approved a full transition to Workday Learning, leveraging existing technology that can assign, access and track training, by June 2026. Currently, WashU uses Learn@Work as the primary learning management system. Over the next 2 years, content will be transferred in phases to Workday Learning. This new LMS will improve the employee experience […]
Check out some lesser-known perks of being a WashU employee
Whether you are seeking information about long-term care or counseling options, or searching for discounts on tickets and services, check out the wealth of resources and perks that are available for employees through WashU HR. Get tickets to upcoming events, take advantage of transportation options, explore dining choices on and around campus, and so much […]
Wrapping up a successful year: Final report on FY24 goals
The WashU IT Senior Leadership Team delivered an exciting update on FY24 goals, wrapping up a successful year of making a powerful impact through the important work being done in support of the university’s Here and Next and the IT ImpacT Strategic Plans. Check out the final report on FY24 Goals.
St. Louis City Tax Exemption news to know
WashU’s Finance Department is offering some guidance on a recent St. Louis City Tax Exemption change. Remote work refund claims may be filed by eligible employees for years 2020-2023. The City of St. Louis announced it will refund earnings taxes paid for remote work by nonresidents if employees file forms for each year of eligibility. […]
Seeking more 2024 ImpacT nominations now through November 1st
The first round of 2024 ImpacT awardees was announced during the June IT All Hands meeting. But it’s not too late to nominate a “Person of ImpacT” on your team. We are seeking nominations now through November 1st for individuals who personifies the IT Strategic Plan, ImpacT, and have a significant and positive influence on […]