What Will Change, What Will Stay the Same, and How to Prepare
WashU IT is preparing to launch a modernized website designed to better serve the university community, making it faster and easier for students, faculty, staff, and researchers to find the services, tools, and support they need.
This redesign reflects a customer-first approach, focusing on the services that help power teaching, learning, research, and administrative work across the university.
What Will Change
The new website is designed with usability first. Visitors will find clearer language, streamlined navigation, and fewer clicks to reach the information they look for.
Role-Based Navigation
Users will be able to navigate by role—student, faculty, staff, or researcher—making it easier to quickly access the tools and resources most relevant to them.
Landing Pages
Dedicated landing pages will help individuals complete common tasks faster and support website navigation.
Greater Focus on Tools and Services
Popular systems, software, and platforms will be easier to find, with clear explanations of what they are, how to access them, and where to get help.
Expanded AI Presence
The new site will highlight WashU IT’s growing work in artificial intelligence, including available tools, guidance, policies, and future opportunities.
The platform is designed to scale over time, allowing new services, tools, and content to be added efficiently as university needs evolve.
What Will Stay the Same
Core Tools and Services
Key technology resources, enterprise platforms, and support services will continue to be available and supported for the university community.
Trusted IT Support
The same dedicated IT team will continue to deliver and support the services you rely on today.
Commitment to Service
WashU IT remains focused on delivering reliable technology support and solutions for the university community.
How to Prepare
Explore the New Site at Launch
Take time to explore the updated navigation and become familiar with the new layout upon launch. Helpful instructions on how to navigate the website will be available and accessible directly from the homepage.
Update Saved Bookmarks
Some pages may move or be renamed, so users may need to refresh bookmarks after launch.
Use Search and Role-Based Menus
These features will help users quickly find what they need in the new experience.
Watch for More Communications
Additional updates, launch details, and helpful tips will be shared as the launch date approaches.
The modernized WashU IT website represents an important step forward in improving the overall IT experience for the university community, making tools, services, and support easier to access today while preparing for tomorrow.
For questions or concerns, contact the WashU IT Organizational Change Management (OCM) team.