Shared IT Services (SITS) continues to innovate amid the struggles of the COVID-19 pandemic. The COVID-19 order to limit on-campus operations and embrace social distancing meant transitioning much of WashU’s workforce to work from home, creating logistical and technical challenges for the team. For migrated departments, WashU IT was able to deploy laptops quickly, users […]
Author: Matthew
July 9: Enable Duo 2FA for BeyondTrust
On July 9, Duo Two Factor Authentication will be enabled when logging into BeyondTrust for the support remote console and support web login. This change will not affect customer facing portals, such as session key or remote.wustl.edu. The BeyondTrust Duo verification will always utilize your default Duo verification method, which is a push notification for […]
July 6: Maestro “Danforth” Target Groups Change
Washington University Information Technology recently became aware that the Maestro “Danforth” Target Groups are only pulling email addresses for faculty and staff who are physically located on the Danforth Campus group (Danforth, West, and North campuses). Meaning “Danforth Employees” who are physically located on the Medical Campus are not currently included. On July 6, the […]
January 2021: Skype for Business Retirement
Microsoft has announced the retirement of Skype for Business in 2021. All Skype for Business functionality has been replicated and expanded upon in Teams, Microsoft’s collaboration application. Washington University Information Technology will retire Skype for Business in January 2021 and is pleased to announce that we are ready to support the core functionality of Microsoft […]
June 27: New Features for One.wustl.edu
OneCampus will be performing routine maintenance on June 27, which will introduce new features to One.wustl.edu. Allow users to choose the number of search results to view Navigate from the Task Details page to the Main Page using a new Home Button. No outage is anticipated in connection with this maintenance. Click here to view […]
Introducing the WashU IT Metrics website
Washington University Information Technology is pleased to announce the release of the WashU IT Metrics website. This password protected site (Wustl Key username and password) contains metrics from multiple areas including, but not limited to: VPN and Internet connection bandwidth; customer service survey responses; Zoom usage; HRMS and AIS availability and login times; Research Compute […]
Unplanned Outage: Unable to Make Outbound Calls on the Med Campus
Washington University Information Technology has detected an issue where individuals are unable to make outbound calls from desk and patient phones in Medical Campus Buildings. This outage does not appear to be limited to WashU and BJC as similar issues are presenting across multiple carriers and networks across the nation. WashU IT and BJC are […]
Virtual Danforth Staff Day
Remember Danforth Staff Day 2019? The weather was amazing, and we gathered as a community to celebrate staff, recognize service milestones and have fun together. Many of us met Chancellor Andrew Martin for the first time, as he joined us to honor staff and participate in the festivities. Our Staff Day agenda featured a picnic-style […]
June 1: New ServiceNow Launched
On June 1, the new ServiceNow for IT support & services launched. Visit wustl.service-now.com to request IT services or equipment, search for IT solutions, and report IT issues. Please note the following will remain in the legacy instance of ServiceNow at wusm.service-now.com: WUSM Facilities requests Shared Business Services Hub requests HR Benefits for internal work management Brown School […]
June 30: Qualtrics is Retiring Classic Reports
What does this mean for you? Any Classic Reports not downloaded by June 30th will be deleted from Qualtrics and cannot be recovered Any reports you have already created in Classic Reports must be downloaded to a PDF document and rebuilt in Advanced Reports if you choose. Advanced Reports is now the default Qualtrics reports […]