Meet the Tech Den’s Service Desk Team: Steve, Samantha, Rachel, Benny, and Delali 

Tech Den’s Service Desk Team is the backbone of student tech support at WashU, ensuring the graduate/professional and non-residential students get the help they need. Meet the dedicated professional team consisting of full-time and student employees: Samantha, Steve, Rachel, Benny, and Delali.  At the heart of Tech Den’s success is a team dedicated to ensuring […]

ImpacT Spotlight: Learn about the recent WashU IT and BJC joint CrowdStrike response

When cybersecurity vendor CrowdStrike deployed a flawed software update in the early morning hours of July 19, WashU IT’s internal processes led to early detection. Quick action initiated via Teams and our distributed IT partners minimized the campus wide impact.  Members of our IT teams then worked side-by-side with BJC IT teams to implement mitigation […]

WashU IT to serve as a pilot group for Workday HR’s new performance management experience

We are excited to introduce WashU’s new way of capturing employee performance. Starting Monday, August 12th, WashU IT will join a select group of campus partners piloting our new process in Workday. The pilot program is available for full- and part-time WashU IT employees. For those eligible to participate in the pilot, please check your […]

Welcome Back from STS and Tech Den

Welcome back, WashU Bears! Student Technology Services (STS) and Tech Den are thrilled to have everyone on campus for another exciting year of learning and growth. We are here to ensure that all your technology needs are met, from maintaining smooth network connectivity and fulfilling your 3D printing requests to assisting with any WashU IT […]

ServiceNow CSM implementation: What IT needs to know 

The ServiceNow CSM implementation project is launching July 29. This project features two main updates: 1) We are adding a new module to the ServiceNow platform called the CSM module (Customer Service Management), that allows us to scale the ServiceNow platform to meet the needs of other support groups at WashU. The first groups using […]

Planview for Project Management eLearning series ready in Learn@Work 

The PPMO is pleased to announce the launch of the Planview for Project Management eLearning series. This series comprises 8 modules, which delve into essential topics such as:  The modules prioritize assisting with the most crucial information and topics. You can access the eLearning series on the Planview webpage under the Training & Resources section. Most […]

Message from the CIO: Thank you for your quick, coordinated CrowdStrike response 

Last week, a global technology outage created widespread issues with airlines, financial industries, hospitals, and others. I want to take this opportunity to thank all of you in WashU IT and our distributed IT partners for your quick, coordinated response in implementing mitigation measures.  Neither WashU, nor our BJC partners, were immune from this outage, […]

Employee learning management system (LMS) to transition to Workday Learning

Recently, WashU leadership approved a full transition to Workday Learning, leveraging existing technology that can assign, access and track training, by June 2026. Currently, WashU uses Learn@Work as the primary learning management system. Over the next 2 years, content will be transferred in phases to Workday Learning. This new LMS will improve the employee experience […]