Project Summary
Improving Technology Services for Students
Currently, the Student Technology Services (STS) and Tech Den operate as separate entities, which has led to duplicated efforts, operational inefficiencies, and an inconsistent student experience across the university.
To align with WashU’s goals, STS will expand its support to all students by July 1, 2025. This change will ensure equitable access to technology resources for all students, and support university-wide efficiency initiatives by leveraging cost-effective, scalable solutions.
Additionally, the Tech Den will focus solely on student programming and enrichment, such as 3D Printing and DevSTAC.
Why is this change occurring?
Because students need more than just answers—they need a support system that really gets them, anticipates what they need, and clears the way for their success. They deserve an experience that feels united and easy, not scattered. They deserve a team that has the best tools and processes to serve them better than ever.
The change will bring WashU in alignment with our strategic goals.
- Enhances student success and retention by ensuring equitable access to technology resources.
- Supports university-wide efficiency initiatives by leveraging cost-effective, scalable solutions
What will the future state look like?
We are currently in the project’s discovery phase. This section will be updated as more details become available.
Student Technology Services
Students can seek walk-up support at the Gregg House or Forsyth House.
This organization will be unified under Dave Leisure and Peeti Sithiyopasakul.
Services will include:
- Technology Support for All Students
- Personal Device Support
- Access Support
- Loaner Laptop Service
- And More…
Student Tech Support is Coming to Olin Library!
Student Technology Services (STS) and WashU Libraries are excited to announce a new walk-up tech support desk at John M. Olin Library, starting March 24! This pilot initiative aims to make students’ lives a whole lot easier.
Conveniently located on Level 1, the Student Tech Support Desk will operate from noon to 4 p.m., Sunday through Friday, until April 25.
Whether you need assistance with software, hardware, wifi, WashU Key, Duo, or printing, STS staff is ready to help you tackle your tech issues!
If your issue can’t be resolved within 15 minutes, STS staff will refer you to the Tech Den on Forsyth or Gregg House on the South 40 for more in-depth assistance.
Mark your calendars and be sure to take advantage of the new Student Tech Support Desk at Olin Library!
Tech Den
Student Programming & Enrichment Services
Services that were previously provided under the STS and Tech Den will be unified under Sherry Holmes.
Services will include:
- 3D Printing Team
- DevSTAC
- And More…
Organizational Structure
Project Team
Project Manager: Jessica Haas
Business Analyst: Deb Graslaub, Natalie Knopf
Student Technical Services SMEs: Dave Leisure, Peeti Sithiyopasakul
Student Program and Enrichment SMEs: Sherry Holmes, Oana Dimofte
OCM/Learning & Development/Communications: Allison Stewart, Julie Martin
Contact Us
Send Jessica Haas an email with any questions or concerns relating to this project.