End User Experience (EUX)

At the heart of End User Experience (EUX), our primary mission is to simplify your job, education, and daily life through seamless IT support. As your partner, we are dedicated to helping you achieve your goals by transforming your IT experience into a powerful asset that drives innovation and growth.

Our commitment to exceptional service extends beyond a concept—it’s a promise to deliver outstanding support to every user, wherever they may be, every single day.

Each member of our IT team contributes to our mission of providing transparent, reliable support that enhances the experience of the university community. Our objective is to offer responsive, dependable, and accessible IT solutions, empowering students, faculty, and staff to succeed with confidence.

At the center of this mission is our EUX team—a dedicated group of IT professionals focused on understanding and aligning our services with your needs. We are committed to ensuring that the WashU community feels valued and supported in their IT interactions.

We’re committed to understanding how our services best align with your goals, ensuring the WashU community feels valued and supported.

As an IT community, we will strive to be the trusted, strategic technology partner enabling the University’s mission by delivering secure, innovative, and information-rich solutions. It’s our goal that your WashU IT customer experience leaves you feeling confident, valued, and uniquely understood by providing IT services and support that are transparent, seamless, and accessible.

Our dedicated team works daily to improve community communication and broaden the understanding of our service management framework. We emphasize cross-departmental training to ensure consistency and excellence in all our interactions.

Looking ahead, you can expect:

· Additional avenues to contact us.

· Greater consistency in customer service interactions.

· A deeper understanding of our Service Management best practices.

Our goal is to provide a more reliable, transparent, and user-friendly experience for everyone in the WashU community.

Every day, our team works hard to deliver exceptional service consistently. Here are some of the stories that showcase our commitment to excellence. 

· Practice Empathy: Strive to understand and share the feelings of others.

· Enhance Emotional Intelligence: Gain insight into your own emotional intelligence by exploring resources like Emotional Intelligence 2.0 by Travis Bradberry & Jean Greaves.

· Embrace the Pause: Give yourself the time to respond thoughtfully rather than reacting impulsively.

These principles will help you build stronger connections and engagement in any situation.

We’re eager to hear how we can better serve our community. Share your thoughts anonymously in our suggestion box below today.