WashU IT

Customers Give Web Help Desk High Marks in Survey

By bethanybooher on March 17, 2016 in IT Staff News, News & Events

The results from our web help desk transactional survey are in and our customers gave us an “A.” We sent the survey to one out of every five customers the web help desk served from July 1 to December 31, 2015. The survey asked customers to rank us on the following five statements: 1. The […]

Blackboard Migration a Success

By bethanybooher on March 2, 2016 in News & Events

The process to migrate Blackboard services from self-hosting on campus to Blackboard’s private cloud “went well,” according to Dr. Steve Westlund, Director, IT Enterprise Applications. The system was taken offline at 6 p.m. on December 23. Services were restored at noon on December 29, five days ...

Shared Active Directory Upgrades Set for January

The accounts.ad.wustl.edu Active Directory domain is being expanded and retooled to serve as the institution’s shared active directory environment. The end-state goal is to consolidate AD across the entire University into this single active directory forest. The consolidation will take place over...

WashU IT Deploys Security Platform Developed by WashU Alumnus

By bethanybooher on December 17, 2015 in Uncategorized

You may have seen the ‘orange umbrella of protection’ digital signs around campus or maybe you encountered the red ‘blocked page’ screen when trying to access a webpage that has been identified as malicious. This month, WashU IT deployed OpenDNS, a cloud-based security platform that blocks malwar...