SITS

WashU IT Consolidates Help Desk Ticketing Systems

By Candace Webster on March 7, 2016 in 2016, News & Events, Shared IT Services

On March 8, 2016, WashU IT consolidated its three help desks: the Solutions Center, CITS Helpdesk and DOMCSS  Service Desk to one ticketing system. There is no customer action required because of this change. WashU IT customers should continue to call their current support phone number and email ...

Shared Active Directory Upgrades Set for January

The accounts.ad.wustl.edu Active Directory domain is being expanded and retooled to serve as the institution’s shared active directory environment. The end-state goal is to consolidate AD across the entire University into this single active directory forest. The consolidation will take place over...