shared IT services

WashU IT Consolidates Help Desk Ticketing Systems

By Candace Webster on March 7, 2016 in 2016, News & Events, Shared IT Services

On March 8, 2016, WashU IT consolidated its three help desks: the Solutions Center, CITS Helpdesk and DOMCSS  Service Desk to one ticketing system. There is no customer action required because of this change. WashU IT customers should continue to call their current support phone number and email ...

Unit Representatives Group Meeting

By Candace Webster on March 2, 2016 in

The Shared IT Services Program Unit Representatives Group is an appointed set of individuals from campus units that meet monthly with the Shared IT Services Program leaders to collaborate on the design and implementation of the new services. As a group, the Unit Representatives look ahead to impo...

IT Project Advisory Group

By Candace Webster on March 2, 2016 in

This group will operate through the deployment of the Shared IT Services Program which is expected to conclude in late 2017. Expect meetings to occur on a bi-weekly basis, with an overall effort of 2 hours each meeting.  View the Shared IT Services Project Advisory Group roster here. As a group, ...

IT Project Advisory Group

By Aisha on January 28, 2016 in IT Collaboration

IT Project Advisory Group (PAG) members provide guidance and support to the project teams while acting as a liaison to their schools and departments. Members also provide information about the schools and departments they represent and help the project teams find the right people with which to wo...

Shared Active Directory Upgrades Set for January

The accounts.ad.wustl.edu Active Directory domain is being expanded and retooled to serve as the institution’s shared active directory environment. The end-state goal is to consolidate AD across the entire University into this single active directory forest. The consolidation will take place over...