The following table lists the service fulfillment target for each approved service request:
|Service Request||Fulfillment Target|
|Standard Dedicated Database Server||5 Business Days|
|Standard Database on Shared Server||5 Business Days|
|Shared Database on DBaaS Platform||1 Business Day|
The Managed Database Service Level Expectation (SLE) document is included within the Infrastructure Hosting bundle of SLEs. To review all SLEs in the Infrastructure Hosting SLE bundle, click on this link: Infrastructure Hosting Bundle of SLEs.
After Hours Engagement
Customers selectable option for contact and partnered engagement during Extended Support Hours. Engagement is initiated upon automated critical alerts involving customer purchased services.
|After Hours Engagement||Contact Method|
|Default||Phone Call & Email|
|Option 2||No Contact|