Document Imaging: Service Level Expectations (SLE)

Basic SharePoint ECM site

 

Service Request Fulfillment Target
Permission request 1-2 Business days (Provided proper approval by Site Owner)
Create KL Search 2-3 Weeks depending on complexity
Modify/Update KL Search 1 Week depending on complexity
Create new content type 1 Week
Update current content type 3 Business Days


SharePoint ECM site with KnowledgeLake Capture and/or Connect

 

Service Request Fulfillment Target
Install and configure Capture/Connect software 2-3 Business days
Add autopopulation of fields 2-3 Weeks depending on complexity
LOB integration 4 weeks depending on complexity
Service Request Fulfillment Target
Add Capture Server Process 2-3 Weeks depending on complexity
Modify Capture Server Process 2 Weeks depending on complexity