|Service Request||Fulfillment Target|
|New computer installation||3 business days if ordered from in stock standard equipment|
|Software installation||3 business days for items available in the software catalog|
*All orders for equipment to be covered by this Service must be reviewed by WashU IT prior to ordering.
|5 business days|
|Offboarding device from support (decryption)||5 business days|
|Loaner equipment requests||Same day pickup or 2 business days for delivery
*Equipment will be delivered to the customer at a prearranged time when reservation is confirmed.