Client Computing & Support: Service Level Expectations (SLE)

Service Request Fulfillment Target
New computer installation 3 business days if ordered from in stock standard equipment
Software installation 3 business days for items available in the software catalog
Hardware quotes

  • In the case that a suitable device is not available from the standard configurations, WashU IT will work with the department to generate a custom quote from University approved vendors.

*All orders for equipment to be covered by this Service must be reviewed by WashU IT prior to ordering.

5 business days
Offboarding device from support (decryption) 5 business days
Loaner equipment requests Same day pickup or 2 business days for delivery

*Equipment will be delivered to the customer at a prearranged time when reservation is confirmed.

Basic IT (BIT) Bundle SLE