ONE

For New Users | Resources for ONE Users | FAQ

The Easiest Way to Access WashU Services and Systems

ONE is a portal managed by WashU IT to give the WashU community a quick and easy shortcut to university services and systems such as WebSTAC, Canvas, Workday, Box, Outlook, and more from a safe and single source.

Benefits of ONE

  • Eliminate the time spent searching for a URL or through browser bookmarks
  • Connect to over 240 systems and services (known as Tasks) across WashU via keyword search capabilities
  • Customize your experience by favoriting and organizing Tasks
  • Reduce the number of times WUSTL Key users need to verify their identity with two-factor authentication (2FA) via Duo
  • Fully mobile-responsive; access sites and applications from any device

For New Users

Accessing One.WUSTL

Who can use One.WUSTL:

  • Anyone can access One.WUSTL.edu.
  • WashU Faculty, Staff, and Students can unlock more benefits by logging in using their WUSTL Key and DUO two-factor authentication.
    • Customize your experience by favoriting and organizing Tasks.
    • Reduce the number of times WUSTL Key users need to verify their identity with two-factor authentication (2FA) via Duo.

How to access One.WUSTL: One.WUSTL.edu is available through any web browser.

  • Available within the WashU Mobile app which is available in both the iOS App Store and the Google Play Store.
  • Supports the latest versions of all browsers and the prior two versions. Cookies and JavaScript should always be turned on, and the Compatibility View in Internet Explorer may not work with ONE.

Resources for ONE Users

Training

Learn how to access and manage your Tasks in One.

WashU IT Support
Publisher Resources

Publishers are Task owners who can create and edit Tasks and post announcements through them.

To become a publisher,

  1. Complete the “Request One.WUSTL.edu Publisher Access” form in ServiceNow.
  2. Complete ONE Publisher Training (Learn@Work) (Course updated 10/13/22!)
  3. Begin publishing!

Publisher Resources

Publisher Guidelines and Task Checklist (PDF)

Publisher User Guide (PDF)

ONE FAQ

Does this site bypass WashU two-factor authentication?

No. When accessing password-protected Tasks from ONE outside of the campus network, you will still be required to complete two-factor authentication (2FA) with Duo.

Logging into One.WUSTL with your WUSTL Key reduces the number of times you will be asked for 2FA.

Not all Tasks on ONE require 2FA.

When do I need my WUSTL Key?

You will only need your WUSTL Key when you click on a Task that requires it. ONE is accessible to the public and not all Tasks will require log in with a WUSTL Key.

Logging into ONE reduces the number of times you will be asked for a key when accessing Tasks.

Not all Tasks on ONE require the WUSTL Key. 

How can I add my own Tasks in ONE?

Publisher access allows you to create and manage your own Tasks on ONE.

To become a publisher,

  1. Complete the “Request One.WUSTL.edu Publisher Access” form in ServiceNow.
  2. Complete ONE Publisher Training (Learn@Work) (Course updated 10/13/22!)
  3. Begin publishing!
How can I share an announcement on a Task in ONE?

Anyone can request an announcement to be made through a specific Task in ONE by completing the ONE.WUSTL Announcement form in ServiceNow. However, only Publishers can add the announcement to the Task.

Global announcements can also be requested through the ONE.WUSTL Announcement form in ServiceNow.

How do Tasks appear in the Most Popular category?

The “Most Popular” category ranks Tasks based on how often they are opened by ONE users. These metrics are typically refreshed after a seven-day period.

Is ONE mandatory?

No, it is not mandatory; however, usage is highly recommended for a smoother, safer, and more customized user experience.