Customer Relationship Management (CRM)

The Voice of the Customer

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Meet the CRM team and learn what they do.

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The CRM team meets with WashU IT customers via IT liaisons. Find your CRM and liaison.

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CRM manages this group, which meets to collaborate on shared IT services implementation.

CRM conducts virtual focus groups to get user input on WashU IT-provided services.

CRM manages the Survey on IT Service Quality. A bi-annual survey on technology at WashU.

See what we share during our meetings.