Infrastructure Hosting Services are divided into two different categories:
A managed solution of servers, storage, operating systems and databases to units wanting to shift their commodity computing support to WashU IT thus freeing resource focus to managing their applications and performing data analysis to support the school or department mission.
A collection of solutions designed for units that need to retain some of their systems management at a local level and wish to leverage infrastructure technology investments made by Washington University. School or department resources will be required for systems support.
The following Service Offerings are included in this Service.
Fully Supported Services
- WashU IT Cloud Premier
- Managed Database
- WashU IT Cloud Essentials
- Public Cloud Enablement
- Data Center Hosting
- Raw Storage
Note: These above two categories are not mutually exclusive and adoption by a school, department or center could be any blend of these categories. Hypothetically, in order to meet its mission specific operating requirements, any unit might use Fully Supported services for clinical and administrative applications and Independent services for research applications.
Support: Selectable After Hours Engagement for contact and partnered engagement during Extended Support Hours
Monitoring: Options for system online and utilization monitoring
Backup: Standard and Extended Backup Retention durations
Disaster Recovery: Varying durations of Recovery Time Objective (RTO) and Recovery Point Objective (RPO)
Additional Service Level Expectation Information: https://it.wustl.edu/about-integrated-infrastructure/
After Hours Engagement
Customers selectable option for contact and partnered engagement during Extended Support Hours. Engagement is initiated upon automated critical alerts involving customer purchased services.
|After Hours Engagement||Contact Method|
|Default||Phone Call & Email|
|Option 2||No Contact|
Web, Data and Servers Services